Bulk Inactivation allows Business Administrators to immediately remove access for multiple users at once from the ANVL Admin Portal.

IMPORTANT: Inactivation takes effect immediately and cannot be undone in bulk. Users must be reactivated individually if access is needed again. Bulk inactivation will fail if any selected users are classified as Supervisors.

Answer

Business Administrators can select multiple users in the Admin Portal and apply the Inactivate Users bulk action. Supervisor status must be removed before inactivation if applicable.

⚠️When Bulk Inactivation Will Fail

Bulk inactivation cannot proceed if one or more selected users are classified as Supervisors.

If you see the error:

one_or_more_users_are_supervisors

You must remove Supervisor status before retrying the bulk inactivation.

👉 See Remove Supervisor Status (Business Administrator).

Steps

Open the User Management tab in the ANVL Admin Portal.
Filter or search to locate the users.
Select the checkbox next to each user to inactivate.
Select Inactivate Users (bulk action).
Wait for the updates to process. You will see a small window for each user pop up in the right-hand corner. Wait for the pop-ups to stop.
Verify changes were successful in the Successful Submissions table.
→ Follow the steps in Verify User Update Results & Resolve Errors
Click Refresh or refresh the browser page.
Confirm the Status for each inactivated user is now INACTIVE
Tip: sort by the Updated at column to see the most recently updated users