Answer
Use findings and corrective actions in ANVL Insights to review issues raised from Stops, Interventions, Flags, or other workflow findings and document follow-up through resolution. This helps you track what was identified, what action was taken, and whether additional escalation is needed.
If your organization uses Benchmark Gensuite Action Tracking System (ATS) and the integration is enabled, you can also escalate a finding to ATS for formal action tracking.
Expectations for Reviewing and Closing Actions
Interventions: Review within a defined timeframe based on site or program expectations.
Flags: Respond promptly and close the same day whenever possible.
Stops: Require immediate action and rapid mitigation before work continues.
Steps
1. Open the finding from Live Feed
Go to the Live Feed
Review actions by status: Open, In Review, or Closed
Select a workflow to view related actions
2. Review the finding
Within a workflow, select one of the following icons:
Stop
Intervention
Flag
Review the question and response that triggered the escalation.
If the finding is already resolved, change the Status from Open to Closed
If the finding requires follow-up, select Start Action.
3. Document and Collaborate
Add comments to track progress
Upload photos or documents as evidence
Use the thread to involve other employees
Important
The person who completed the workflow is not automatically added to the action
They will not see the action thread unless a user explicitly adds them
To involve the workflow submitter, you must add them to the action manually
4. Add Users to an Action
Select the User icon on the action
Choose a user to add
Use @mentions to send direct messages
Select Share via Email to notify users via email
5. Join an Action
Go to ANVL Insights
Open the related workflow
Select the Action icon
Click Join Action
You are added to the action thread and can participate
6. Respond and Collaborate from Messages
Select the Messages icon
View all action threads you are a part of
Available in:
ANVL Insights
ANVL Workflows (Mobile)
Open a message thread to view response history
Select the linked workflow to view context
Send responses or updates directly from the thread
Add attachments to support resolution
7. Create Workflow-Level Actions
Raise an action on any workflow at any time
Action does not need to be tied to a flagged issue
8. Resolve the Action
Select Close
Confirm resolution
Action icon turns green when completed
