How to Navigate to Bonus Settings in the Applause Admin Portal:
1. Log in to your Applause Admin Portal.
2. From the Home tab, hover your cursor down to the left-hand menu and click on Bonuses.
3. In the Bonuses section, select the Settings tab.
Note: To see all the bonuses that have been sent to employees you will view those in the "Send" tab of the Bonuses page. You see Bonus totals by employee in the payroll or summary by employee reports. Individual bonuses can be found in reports through the "Itemized Bonuses" report. All these reports are found in the "Reports" section.
Automated Bonuses
Below are the bonuses you can enable and have automatically managed by Applause. When you switch the automation toggle to 'on,' Applause will handle the payouts directly to your service workers' Applause mobile wallets.
On
Reminder: Applause fronts the bonus payments so technicians receive those in real-time, the company then pays off that balance through your set-up from Bonuses > Payments.
Regardless of the type of bonus sent out, the employees receive the full amount and no fee is taken out.
A small ACH transaction charge is applied to your total bonus spend, when you pay off your bonuses balance. This is to cover the ACH transaction fee and for the "fronting" of the bonus money so that employees receive them in real time.
Tip: Tips: Hover over the ℹ️ icon to learn more about how each feature works.
Team Payouts
Enable this setting to automatically and fairly distribute tips, tip matching, NPS bonuses, and review bonuses among all team members assigned to a job, powered by the Applause algorithm.
Google Review Bonus
>Our algorithm matches your public Google reviews with the correct employees and the services they performed. Then helps you easily reward the employees with a set review bonus amount.
Added setting features for Google Review Bonuses
-Automatically bonus updated Google reviews - toggle on to award bonuses for updated Google reviews that meet the standard bonus criteria IF the review has not already been bonused
-Team Payout bonus amount - toggle on to distribute your full review bonus for Google reviews, rather than having that bonus split among team members
Facebook Review Bonus
> Our algorithm matches your public Facebook reviews with the correct employees and the services they performed. Then, we help you reward those matched employees with a set review bonus amount.
Net Promoter Score Bonus
> Applaud your employees' good behavior. Automatically bonus your employees, in real time, for each qualifying customer NPS received.
Tip Matching Bonus
> Automatically reward your employees in real-time for each qualifying customer NPS score they receive.
Referral Submission Bonus
> Let Applause automatically reward your employees when the service they performed leads to a submitted referral.
Birthday Bonus
> Celebrate your employees’ birthdays with an automatic bonus and a personalized message to make them feel valued.
Work Anniversary Bonus
> Automatically send a bonus to celebrate your employees’ work anniversaries and show them you appreciate the time they’ve been with you.
Lead Generation Bonus
> Let Applause reward your team automatically when their work leads to a new customer opportunity.
Tool tips:
Start Date:
> Choose when you want bonus automation to begin.
Rating required for bonus:
> Set the minimum review rating or NPS score needed to trigger a bonus.
Bonus Amount:
> Define how much to reward for each qualifying review or score.
Bonus Category:
> Assign the bonuses to a certain bonus category for accurate reporting and tracking
Team Payout Bonus Amount:
> Distribute the full bonus amount to each team member in a team job by enabling this option
Automate Bonus:
> Allow the Applause algorithm to match and bonus employees in real-time, must be toggled on
Bonus Categories
There are two ways to use Bonus Categories
Bonus Tracking:
💰 Sales/Upsell & New Lead Commissions
🎉 General Bonuses
💳 Reimbursements
📅 Attendance & Monthly Bonuses
➕ And more by adding more categories
Bonus Organizing:
Bonus Category
🔖 Select a category to classify this bonus for reporting and CSV exports.Account Code
💼 Optional: Enter the financial account code linked to this category for accounting alignment.Description
📝 Optional: Add a brief description to explain how this bonus category is used internally.Reimbursement Category
💸 Use for non-taxable fund transfers; treated as reimbursements for reporting and tax purposes.
➕ Add Custom Bonus Category
Create your bonus category by filling out the following:
🏷️ Category Name
🧾 Account Code / Description (helps with internal payroll tracking)
🎯 Bonus Type (taxable or non-taxable)
✅ Active or Inactive status
Use this to tailor bonus tracking and ensure categories appear correctly in reports and bonus selections.
