Overview

Applause is designed not only to collect customer feedback but also to celebrate your team's wins and personalize your experience. The Celebrations & Settings features allow users to customize how what is presented on the team activity feed for a company's Applause account.

What is "Celebrations"?

Celebrations is the page where you view your "Team Activity" which are automated acknowledgments triggered by positive customer feedback, such as high Net Promoter Scores (NPS), glowing reviews, and bonuses earned. These moments are designed to boost morale and keep your team motivated.

Benefits:

Encourages a culture of appreciation
Reinforces excellent service
Keeps employees engaged and informed
Encourages friendly competition and public acknowledgment

🎉 Key Features of Celebrations in Applause

💬 Peer-to-Peer Recognition

Enables employees to celebrate each other’s achievements, and for the whole team to see that activity in celebrations

📲 Mobile Engagement

Instant notifications for achievements and celebrations.
Keeps employees engaged and energized throughout the day

Celebrations Settings:

Only admins have the ability to modify the settings for Celebrations. These changes apply across the platform and cannot be adjusted by individual users.
- If there are certain activities or money amounts you don't want to have on for your team to see, toggle those off. Money amounts are toggled off by default, but can be turned on if desired!

Admins can also customize their view in Celebrations by applying filters. Simply select the desired filter options to display only the items you want, helping you narrow down your results efficiently.

FAQ:

1. Is it possible to customize Celebration views individually, by employee?

A: Individual customization of Celebration views by employee is not currently supported. All technicians share the same view settings configured by the admin. By default a service worker and their team activity is filtered by the location the service worker is assigned to. Other filters to see the type of celebration or other locations are possible filtering options in the team activity view.

2. Can we disable Celebration visibility for a specific technician on their mobile device?

A: Celebration visibility cannot be turned off for individual technicians. The settings apply universally across all users and cannot be customized per person at this time.