Only admins and super admin roles, with permissions for the Reports page and access to location data can view reports in the Applause admin dashboard.
Accessing External Reviews Report
To view detailed External reviews report, go to your admin portal and navigate to: Home > Reports > External Reviews
This section shows combined totals by location for Google and Facebook, capturing all reviews and ratings to date.
What key data points are presented in the External Reviews Report?
Review Location Totals
All-Time Metrics:
All-Time Reviews
All-Time Ratings
New Reviews
New Ratings
How to filter these reports?
Use the filters at the top of the report to refine results by date range and data type. This allows you to quickly locate specific entries or identify trends across your external review categories.
To export a report, click the Actions button in the upper right corner, then select Export as CSV from the dropdown menu. To mark a report as a Favorite, click the Star icon next to the Actions button this will add it to the Favorites section on your Reports home page for quick access.
If you’d like to save a report with filters and customized columns, keep in mind that changing only the date filter isn’t enough; you’ll need to select an additional filter.