Once your account has been either automatically or manually created by Applause or another "Super Admin", a welcome email will be sent to you. This will walk you through the steps to get into your account.
If for some reason, you or your team member have not received the welcome email, ask your "Super Admin" to resend you the invite.
Quick Note: If you are an admin, you also have the ability to download the mobile app and will have access to your personal digital wallet. To access the mobile app, follow this article.
Here are the following steps you will take to get into the Admin Portal, if you have previously accepted an invite to Applause with a specific email.
Click on "Forgot Password"
Enter the email address where you received your welcome email
Type in a secure password
Click login
Follow the prompts in your email to confirm your password change
If you run into an error or don't receive a password reset email, you are using an email that is not set up with an Applause account and either you have not yet accepted your invite and/or need a new one, or you are using an email that is different from the email that is tied to your Applause account.