Skip to main content

Reply with AI button to your public reviews

Save time by using an AI generated response to respond to all the reviews you're getting with Applause!

Updated over 3 weeks ago

Inside your reviews page in Applause (if you have not yet responded to a review) you will see a "Reply with AI" button in the area where you draft your response.

  1. After clicking "Reply with AI" an AI generated response will auto-insert for you in the reply box. This response factors in words, names and comments from the customer's review that are purposely considered for AI reply.

2. If you don't like the reply, you can click "Clear all" or you can click in the reply box and add or remove any of the wording that was AI generated if it is not to your liking, or if you would like it to be worded differently.

3. You can also Select the "tone" of your reply.


Choose how you'd like responses to be written:

  • Formal → Warm and conversational, responding in a way that feels natural and personable.

  • Casual → Professional and to the point, keeping things simple while still acknowledging the review.

  • Example: Customer Review:

    • "We’ve used this service for years, and it really works! We can actually enjoy our backyard without being covered in bug spray. The team is always professional and reliable."

    • Formal example "It’s great to hear how much you’ve been enjoying your backyard without the hassle of bug spray! We appreciate your trust in our team over the years and are glad the service has made a difference. Thanks for sharing your experience!"

    • Casual example"We appreciate your support over the years! Glad to hear the service has helped you enjoy your yard comfortably."

4. Click the blue "Post" button when you're ready to respond!

5. Create your own signature for all your replies.

  • You can automatically include your desired signature when responding to your replies. Set this up by going to your "Authorizations" section of your "Reviews" page, and clicking into the location you want to add a signature to. (Picture below will show you where to find this). Click the blue "Update" button to save. Now the signature will auto-populate with all your replies to reviews in that listing!

Additional features with "Reply with AI":

  • Have "Reply with AI" be fully automated to respond to reviews if certain criteria is met.

    • For example, only have the system Auto Reply if a review is over a 4 star rating.

How to make sure you're utilizing Auto Reply:

  • Reach out to your account manager or support to see the cost of this added feature.

The Auto Reply feature/setting is an added cost and needs to be enabled in order to utilize that in your Reviews > Setting page.

FAQ

Q: Does Applause automatic replies to every Google review we receive?

A: Only if you have the AI Auto reply enabled on your account and your criteria is met for that in Reviews > Settings. i.e. auto reply to all reviews over 4 stars, but nothing that is less than 4 stars.

Did this answer your question?