If you upgraded to Arena Pro but don’t see the Pro features reflected in your account, don’t worry—it's usually able to be fixed immediately. Here’s how to troubleshoot and resolve it.
🔄 Step 1: Log out and log back in
Sometimes your upgrade just needs a refresh.
Log out of your Arena account
Log back in and check for Pro features (you should see a “Pro” badge or access to premium tools)
🧾 Step 2: Check your payment confirmation
Look for a confirmation email or receipt from Arena (or our payment provider)
Make sure the payment went through and was not declined or pending
If you used Apple Pay, Google Pay, or a corporate card, double-check for any restrictions
👤 Step 3: Clear your cache
In most cases, you need to clear your browser cache in order for the Pro features to appear once you upgrade.
Here's how to clear your cache:
Google Chrome (Desktop)
Click the three-dot menu (⋮) in the top-right corner
Go to Settings
Scroll down and click Privacy and security
Click Clear browsing data
In the pop-up, choose “Cached images and files” (you can uncheck others)
Select Time range: “All time” or “Last 7 days”
Click Clear data
Refresh Arena and log back in
Safari (Mac)
Open Safari
Click Safari > Settings (or Preferences) in the top menu
Go to the Privacy tab
Click Manage Website Data
Find and remove “witharena.com” or click Remove All
Click Done, then refresh Arena
Firefox
Click the three-line menu (☰) in the top-right corner
Go to Settings > Privacy & Security
Scroll to Cookies and Site Data
Click Clear Data
Check “Cached Web Content”, then click Clear
Restart the browser and try Arena again
Microsoft Edge
Click the three-dot menu (⋯) in the top-right corner
Go to Settings > Privacy, search, and services
Under Clear browsing data, click Choose what to clear
Select “Cached images and files”
Choose a time range and click Clear now
💬 Step 4: Contact support
If you're still not seeing Arena Pro activated, reach out to us directly. We’ll get it sorted ASAP.
Use the in-app chat (bottom right corner of the screen)
Or email support@arenatalent.com
Please include:
Your full name and email used to register
A screenshot or confirmation of payment (if available)
A brief description of the issue
✅ What happens next?
We’ll review your account, confirm the upgrade, and manually apply Arena Pro access if needed. Most issues are resolved within 24 hours.