As an artist, your focus should be on creating—not tech support! But sometimes, a well-meaning patron might come to you with a problem they’re having on Artega instead of reaching out to us directly.
What should you do?
You’re absolutely welcome to help how you can, but don’t feel like you need to solve everything yourself. Here’s what we recommend:
Get a few basic details from the patron:
The name and email address they used to sign up.
The browser they were using (e.g. Chrome, Safari, Firefox).
A short description of the issue they’re having.
Send that information to us:
Reach out to our support team through the chat box in the bottom right corner of the Artega site, or email us at support@s.arte.ga—and we’ll take it from there.
Or, encourage the patron to contact us directly:
Let them know our team is happy to help and that they’re always welcome to get in touch with us.
A few extra notes:
The name and email address are usually enough for us to look into most issues.
We never see or access the personal or payment details patrons share with third-party services like Wert (which handles crypto card payments).
We’re here to support you and your patrons—so if questions come your way, we’ll always back you up. Just send them our way and get back to doing what you love.