When using UpCart alongside bundle or discount-based apps, you might notice that clicking the "Add to Cart" button redirects you to the cart page instead of your expected action. This behaviour can interfere with the seamless shopping experience you aim to provide your customers. A common cause of this issue involves settings within third-party bundle apps, such as WideBundle, which may be set to redirect to the cart page by default upon adding an item to the cart.
Identifying the Issue
If you encounter a scenario where adding a product to the cart redirects you to the cart page rather than opening a side cart or staying on the product page, it's likely due to the configuration of another app that affects cart behaviour.
Common Resolution Steps
Check the Settings of the Third-Party App: The first step is to review the settings of the third-party bundle or discount app you are using. Look for an option related to "Add-to-cart redirection" or similar. This setting may be directing the add-to-cart action to navigate to the cart page directly.
For example, in WideBundle, you would navigate to its settings and ensure that "Add-to-cart redirection" is set to "Side Cart" instead of the default cart page. This change should resolve the issue, allowing the UpCart functionality to operate as expected.
Test the Change: After adjusting the settings, perform a test by adding a product to the cart. Verify whether the redirection behaviour aligns with your expectations (e.g., opening the side cart without navigating away from the current page).
Review Documentation or Reach Out for Support: If the issue persists or if the settings within the third-party app are not clear, consult the app's documentation for further guidance. Many apps provide detailed instructions for configuring their features to work harmoniously with other Shopify apps. If the documentation does not resolve your issue, do not hesitate to contact the app's support team for personalized assistance.
Additional Tips
Compatibility Check: Ensure that all apps used in your Shopify store are compatible with each other. Some apps may inherently conflict due to their overlapping functionalities. Checking for known compatibility issues or reaching out to app developers can provide clarity.
Contact UpCart Support: If you've attempted the above steps and continue to face issues, our support team is here to help. When reaching out, please mention the specific third-party app you're using alongside UpCart, and describe the behaviour you're experiencing. This information will aid us in providing targeted assistance or working with the third-party app's team to find a solution.
Conclusion
The synergy between UpCart and other Shopify apps plays a significant role in creating a smooth and efficient shopping experience for your customers. By adjusting settings within third-party apps or seeking further support, most issues related to add-to-cart redirection can be resolved, ensuring your store operates seamlessly.