Overview
Sometimes when clicking "Add to Cart," you land on the cart page instead of seeing UpCart's side cart. This is a common issue caused by theme settings, app conflicts, or simple misconfigurations. Most fixes are quick and easy— Let's explore why this happens and how to solve it.
Why This Happens
You are most likely redirected to the cart page because of:
UpCart Settings: Some settings might need adjustment.
Theme Compatibility: Your theme may need small changes to work with UpCart.
App Conflicts: Some apps might interfere with UpCart's functionality.
Troubleshooting Steps
Follow these steps one by one and test after each to see if the issue is solved.
1. Optimize UpCart Configuration:
Check your UpCart settings in the Cart Editor > settings
Enable "Enhanced AJAX API Compatibility" in UpCart to reduce conflicts with add-to-cart processes.
This helps prevent other apps or themes from interrupting how UpCart loads.
2. Adjust Theme Cart Settings:
Your theme might be set to redirect to the cart page by default.
In your theme settings (Online Store > Themes > Customize > Theme Settings > Products), disable "Enable cart redirection".
This prevents your theme from automatically redirecting to the cart page.
3. Review Other App Interactions (If the issue continues):
Other apps—like WideBundle, Bold, or ReCharge—may try to control the cart too.
Go into each app’s settings
If you see an option like “Redirect to Cart”, set it to “Stay on page” or “Side Cart”
If you're not sure, reach out to the app's support team to check for compatibility with UpCart
🚧 Testing Notes:
After each adjustment in the troubleshooting steps above, test by adding a product to your cart. Check if the behavior matches what you want (like opening the side cart without leaving the page). This helps pinpoint which change solved the issue.
Still Not Working?
For Persistent Problems:
Switch to a default Shopify theme like Dawn and enable UpCart. If it works in a new Dawn theme but not in your usual theme, you’re likely dealing with a theme compatibility issue.
Temporarily disable other cart-related apps one at a time: Isolates potential conflicts between apps and UpCart. Test after disabling each app, if UpCart starts working, you’ve found the conflict.
Check browser console and network tab for errors (Advanced): Press F12 on your keyboard (or right-click and choose Inspect) then go to the Console or Network tab. Look for errors or scripts that may be blocking UpCart. Check the
add.jsfor add to cart related conflicts.
When to Ask for Help
If you've tried all the steps above and UpCart still isn’t working, it's time to get help:
Contact your theme developer if the issue happens only in your current theme
Reach out to app developers if one of their apps seems to be interfering
Hire a Shopify Expert for more complex integrations (Shopify Expert Directory)
If you're reaching out to UpCart support, please include the following:
Your theme name and version
A list of cart-related apps you're using
Any error messages from the browser console
This helps our team quickly understand what’s going on and how to help.
Summary
Most of the time, this issue is solved by:
Turning off cart redirects in your theme
Enabling compatibility settings in UpCart
Avoiding app conflicts
Following these steps and testing as you go will likely resolve the issue without needing additional support. However, if you run into any trouble, feel free to reach out to our support team through the in-app chat—we’re happy to help!