Overview
Some merchants' common issue is their theme’s cart opening behind UpCart. This can manifest in two ways:
Visible Cart Issue: The theme's cart visibly appears in the background behind UpCart.
Non-visible Cart Issue: Customers may report having to tap or click twice for actions to work. This might be caused by the theme cart still opening in the background.
This guide will walk you through the steps to resolve visible and non-visible cart opening issues.
Fixing the Visible Cart Issue
If the theme’s cart is opening behind UpCart and is visible in the background, follow these steps:
Set the Cart to "Page" in Theme Settings
Access your Shopify theme settings and switch the cart type to “Page” instead of “Drawer” or “Popup”.Turn Off the Ajax Setting in UpCart
Go to your UpCart settings and turn off the Ajax functionality.UpCart -> Settings -> Advanced -> Enhanced Ajax API compatibility
(Image highlighting the Ajax setting in UpCart)
These two steps should stop your theme's cart from appearing in the background behind UpCart.
Fixing the Non-visible Cart Issue
If the cart is not visible but you’re experiencing functionality problems like tapping or clicking twice, the theme’s cart is likely still opening behind UpCart. Here’s how to fix it:
Turn Off the Ajax Setting in UpCart
Go to your UpCart settings and disable the Ajax setting. (Refer to above)If the Issue Persists
If turning off Ajax doesn’t resolve the issue, try the same steps recommended for the visible cart issue:Set your cart to “Page” in your Shopify theme settings.
Turn off the Ajax functionality in UpCart (if not already done).
Need Further Assistance?
If you're still encountering issues after following these steps, please don't hesitate to reach out to our support team. We're here to help!