How to Troubleshoot Upcart Issues
Overview
This guide helps you troubleshoot situations where Upcart does not open because your theme’s default cart is taking over. Adjusting your Cart Type setting can often resolve the issue and allow Upcart to function as intended.
Additionally, cart redirection issues might occur due to conflicts with theme settings, third-party app behaviors, or browser cache retaining old configurations. Understanding these common causes is the first step in resolving such challenges effectively.
Furthermore, issues like interference by third-party apps, conflicts in custom HTML scripts, or outdated theme settings can also disrupt Upcart functionality. A systematic approach to identifying the root cause of such problems usually resolves the issue effectively.
What Cart Type to Choose
Page: This is usually the best option since Upcart intercepts requests to the /cart page.
Drawer: Select this if Upcart fails to launch and the /cart page is being triggered instead.
Confirmation Popup: Use this option if your theme supports it, and the other options do not resolve your issue.
Testing both options only takes a few minutes, but Page is typically the most effective choice.
Steps to Find the Cart Settings in Your Theme
Go to Online Store > Themes > Customize in your Shopify admin.
Open Theme Settings > Cart > Cart Type.
Choose either Page or Drawer based on the behavior you are troubleshooting.
Save your changes and test the cart on your storefront.
If you encounter interference from specific third-party apps, review their settings. For instance:
For PageFly pages, disable redirection rules in the app settings.
In Globo Product Options, deactivate auto-redirection to Shopify's cart.
Adjust Replo's 'go to page' settings to enable the cart drawer.
Note
If you cannot locate this setting or need assistance, please contact your theme developer. Because this setting is controlled by your theme, Upcart cannot modify it directly.
Also, ensure your browser's cache and cookies are cleared, and try disabling third-party apps to check for compatibility issues. To clear cached scripts:
Open the browser settings menu.
Navigate to 'Privacy and Security' options and select 'Clear Browsing Data'.
Choose cached images/files and cookies, then proceed to clear the data.
Preventative Measures
Routine Checks: Periodically review your theme and app configurations, especially after updates or changes.
Test Compatibility: Before adding third-party apps, confirm they are compatible with Upcart.
Consult Support: For custom behaviors, reach out to Upcart support or a professional developer.
FAQs
Can the UpCart checkout button redirect to a custom checkout page?
No, custom checkout page redirection requires advanced coding and is not directly supported. Why does the cart still redirect to Shopify after enabling UpCart?
Make sure UpCart is active and clear the browser cache to ensure the updated behavior takes effect. How do I fix a product add-on causing redirection?
Check the settings of any product add-on app for auto-redirection configurations and disable them if they conflict with UpCart.