This article applies to Shopify stores only.
Shopify users do not have an email / password based login. Please log in via the Shopify admin screen.
Steps
Open the Shopify admin screen.
Click "Apps."
Click the Asklayer app.
How to log in (Shopify users)
Guide for Shopify merchants logging into Asklayer via the Shopify dashboard, since email/password login is unavailable.