If you are a Shopify or Wix user, the most common reason surveys don't appear on your dashboard is signing in the wrong way.
Things to check
Are you logging in directly to Asklayer (e.g. via app.asklayer.io) instead of through your Shopify or Wix admin dashboard?
Did you log out and log back in correctly after installing the app?
Step-by-step diagnosis
1. Logging in without going through Shopify or Wix
If you use Shopify or Wix, you must log in via your Shopify or Wix admin dashboard for your surveys to appear. Logging in directly to Asklayer is treated as a separate account and survey.
Fix:
Click the profile menu in the top right of Asklayer and log out.
Access your Shopify or Wix admin dashboard.
Open the Asklayer app from the apps list in your admin dashboard.
Still not working?
If your surveys still don't appear even after logging in via Shopify or Wix, please contact us via live chat. Please include the following information:
The platform you are using (Shopify or Wix)
The name of the survey that is not displaying
A screenshot of your Asklayer dashboard