The individual return view in the At Last dashboard provides comprehensive information about each return transaction. Here is a detailed breakdown of all the elements and fields you see on the screen:
Return Name
Return Name (what3words): This unique identifier for the return transaction is generated by At Last using the what3words system. It helps in tracking and managing returns efficiently.
Progress Bars
Step 1 — Shipping: Indicates the current status of the shipping process for the return. It shows whether the return item has been shipped back.
Step 2 — QA: Indicates the current status of the Quality Assurance (QA) process.
Step 3 — Refund: Indicates the current status of the refund process.
Return Information
Date: The date when the return was initiated.
Total: The total amount involved in the return.
Items: The number of items being returned.
Payment: Indicates any upfront payment or refund deduction applied to the return.
Refund: Shows the refund method selected (e.g., Original method, Flex Balance).
Created by: Indicates who initiated the return (e.g., Customer, Admin returns).
Order Information
Order: The order number associated with the return.
If an order is created manually there will be a small tooltip to indicate this
Customer: The email address of the customer who initiated the return.
Merchant: The merchant associated with the return.
Shipping Information
Shipping Status: Indicates the current shipping status of the return (e.g., Ready).
Tracking Link: Provides the tracking number and link for the return shipment.
Carrier: The carrier handling the return shipment (e.g., Evri).
View Label: Options to view the shipping label in printable or QR code format.
Quality Assurance (QA)
Items in Return: Detailed view of each item being returned, including the reason for return and SKU.
QA Assessment
QA Preview: This section allows the QA team to review the items and mark their status.
QA Status: Displays the current status of the QA process (e.g., Not started).
Date Updated: The date when the QA status was last updated.
QA Note: Space to add internal notes or references during the QA process.
Item Breakdown: Shows the status of each item (e.g., Pass or Fail).
Actions for QA
Pass/Fail: Options to mark the items as "Pass" or "Fail."
Pass: Marks the item as meeting quality standards.
Fail: Marks the item as not meeting quality standards.
Select Fail reasons from the list of: Damaged, Expired, Item missing, Not returnable, Signs of use and Wrong item.
QA Note: Add any internal note or reference for the assessed items.
Accept QA: Finalize the QA assessment for the return.
This will update the QA status in the main returns tab grid to Accepted
Reject QA: Finalize the QA assessment for the return
This will update the QA status in the main returns tab grid to Rejected
Save for Later: Save the current QA assessment progress to continue later.
This will update the QA status in the main returns tab grid to Draft
The QA type can also be changed to "Grade A/B/C or Fail": A more detailed assessment where items can be graded as "A," "B," "C," or "Fail". Please see the article on How to Configure and Use the QA Type in the At Last Dashboard
By understanding and utilizing these features, you can efficiently manage and track the return process, ensuring high-quality standards and a smooth workflow.