The Returns tab in the At Last dashboard offers a comprehensive overview of all return transactions, along with various filters and search functionalities to help you efficiently manage and analyze your data.
Columns in the Refunds Tab
Here are the details of each column you will find in the Refunds tab:
Return: The unique identifier for the return.
Order: The order number associated with the return.
Date: The date and time when the return was created.
Customer Email: The email address of the customer who initiated the return.
Expected Refund: The amount expected to be refunded to the customer.
Items: The number of items included in the return.
QA Status: The current status of the Quality Assurance process for the return.
Shipping Status: The current shipping status of the return.
Refund Method: The method by which the refund will be processed.
Tracking: The tracking number for the return shipment.
Merchant: The merchant associated with the return.
Filters and Search Functionalities
Return: This filter allows you to search for specific return entries using the unique return identifier (what3words in the reference field of a printed label)
Order: Use this filter to search for returns associated with a specific order number.
Date: Filter returns based on the date they were created. This is useful for narrowing down entries to a specific timeframe.
Customer Email: Search for returns linked to a particular customer’s email address.
QA Status: Filter returns by their Quality Assurance (QA) status. Options include "Not started", "Draft", "Accepted", and "Rejected."
Shipping Status: Use this filter to find returns based on their shipping status, such as "Awaiting", "Ready", "Shipped", "Delivered", "Cancelled", or "Failed."
Refund Method: Filter returns by the refund method, whether it’s to the original payment method or Flex balance.
Tracking: Search for returns using the shipment tracking number.
Merchant: Filter returns based on the associated merchant.
Created by: Use this filter to find returns created by a dashboard user or end user.
Sorting
You can sort the return entries by columns such as date. Click on the "Sort by:" button on the top right-hand side of the returns tab.