The Returns tab in the At Last dashboard offers a comprehensive overview of all return transactions, along with various filters and search functionalities to help you efficiently manage and analyze your data.
Columns in the Returns table
Here are the details of each column you will find in the Returns table:
Return: The unique identifier for the return
Order: The order number associated with the return
Date: The date and time when the return was created
Customer Email: The email address of the customer who initiated the return
Expected Refund: The amount expected to be refunded to the customer
Shipping Status: The current shipping status of the return
QA Status: The current status of the Quality Assurance process for the return
Refund Status: The current status of the refund
Return Status: The current status of the return - either open or closed
Items: The number of items included in the return.
Refund Method: The method by which the refund will be processed
Channel: The name of the marketplace channel if applicable
Country: The country the customer is from that initiated the return
Carrier: The carrier the return label is with
Tracking: The tracking number for the return shipment.
Merchant: The merchant associated with the return.
Filters and Search Functionalities
Return: This filter allows you to search for specific return entries using the unique return identifier (what3words in the reference field of a printed label)
Order: Use this filter to search for returns associated with a specific order number.
Date: Filter returns based on the date they were created. This is useful for narrowing down entries to a specific timeframe.
Customer Email: Search for returns linked to a particular customer’s email address.
QA Status: Filter returns by their Quality Assurance (QA) status. Options include "Not started", "Draft", "Accepted", and "Rejected."
Shipping Status: Use this filter to find returns based on their shipping status, such as "Awaiting", "Ready", "Shipped", "Delivered", "Cancelled", or "Failed."
Refund Method: Filter returns by the refund method, whether it’s to the original payment method or Flex balance.
Tracking: Search for returns using the shipment tracking number.
Merchant: Filter returns based on the associated merchant.
Created by: Use this filter to find returns created by a dashboard user or end user.
Channel: Filter by marketplace channel
Return status: Filter by open or closed return status
Refund status: Filter by refund approved, rejected, or not started
Sorting
You can sort the return entries by columns such as date. Click on the "Sort by:" button on the top right-hand side of the returns tab.