The individual refund view in the At Last dashboard provides detailed information and control over the refund process for a specific return transaction. Below is a breakdown of all the elements and fields you see on the screen:
Return Name
Return Name (what3words): This unique identifier for the return transaction is generated by At Last using the what3words system. It helps in tracking and managing returns efficiently.
Progress Bars
Step 1 — Shipping: Indicates the current status of the shipping process for the return. It shows whether the return item has been shipped back.
Step 2 — QA: Indicates the current status of the Quality Assurance (QA) process.
Step 3 — Refund: Indicates the current status of the refund process.
Return Information
Date: The date when the return was initiated.
Total: The total amount involved in the return.
Items: The number of items being returned.
Payment: Indicates any upfront payment or refund deduction applied to the return.
Refund: Shows the refund method selected (e.g., Original method, Flex Balance).
Created by: Indicates who initiated the return (e.g., Customer, Admin returns).
Order Information
Order: The order number associated with the return.
If an order is created manually there will be a small tooltip to indicate this
Customer: The email address of the customer who initiated the return.
Merchant: The merchant associated with the return.
Shipping Information
Shipping Status: Indicates the current shipping status of the return (e.g., Ready).
Tracking Link: Provides the tracking number and link for the return shipment.
Carrier: The carrier handling the return shipment (e.g., Evri).
View Label: Options to view the shipping label in printable or QR code format.
Items to Refund
Item Details: This section lists the items being refunded, including the reason for the return and the item's name.
QA Result: Displays the result of the Quality Assurance (QA) process.
Default: The default refund percentage set for the item (e.g., 100%).
Unit Value: The unit value of the item being refunded.
Refund Amount: The calculated refund amount for the item.
Additions
Original Shipping: Any additional refund amount related to the original shipping cost.
Additional Refund: Any additional refund amount provided to the customer.
Deductions
Return Shipping: Indicates whether the return shipping cost is deducted.
Additional Deduction: Any additional deduction applied to the refund amount.
Refund Preview
Refund Status: The current status of the refund process (e.g., Not started).
Date Updated: The date when the refund status was last updated.
Refund Note: Space to add any internal notes or references regarding the refund.
Unit Breakdown: Displays the breakdown of the refund amount for each item.
Additions: The total additional refund amount.
Deductions: The total deduction amount.
Refund Total: The net refund amount after additions and deductions.
Actions for Refund
Approve Refund: Button to approve the refund amount. It displays the refund total to be approved.
Issue as Flex Balance: Option to issue the refund amount as a Flex balance instead of a direct refund.
Refuse Refund: Button to refuse the refund request.
Please note the refund tab is for bookkeeping purposes and is not set to automatically take action on any refunds.