This article will help you:
Understand installation and connectivity requirements and data flow
Troubleshoot your Obvius integration
To view your current Obvius integration details, statuses, or unique MAC addresses, go to Settings on the left side menu, select Integrations, then select Obvius.
Overview
An Obvius AcquiSuite is a piece of hardware that sits on an Energy Management System (EMS), Building Automation System (BAS), or Building Management System (BMS) network and pushes real-time Modbus, Pulse, or BACnet data to Atrius.
An Obvius Data Logger is used when existing BACnet points are present on a BMS, BAS, or EMS system in order to push data to Atrius. It is able to push a large number of points’ data to Atrius, depending on the setup of your BACnet system.
The BACnet compatible point(s) measures the resource and submits that value over BACnet to the Obvius Data Logger. The Obvius Data Logger pushes that value and timestamp to Atrius via a CSV driver installed on the device. The interval of data, also known as resolution, is determined by the point.
Responsibilities
Customer Responsibilities | Customer Support Responsibilities |
BAS/BMS/EMS: Ensure point(s) are properly calibrated and configured. | Configure Atrius: Open up a gateway to receive point data. |
Confirm connectivity: Confirm connectivity between point and controls system with correct Modbus/BACnet IDs, values, etc. | Provide useful tools: Collect, store, and display point data. |
AcquiSuite installation: Ensure the gateway is installed correctly, has power, and has an ethernet connection. | Verify data mapping: Ensure the customer provided the correct Obvius Data Logger mapping with necessary point details. |
Allow outbound communication: Confirm networking details with IT to allow Obvius Data Logger outbound communication to Atrius servers over the correct port. |
|
Troubleshooting
Review common troubleshooting steps that may restore communication between an offline Obvius gateway and Atrius.
📘 Troubleshoot your Obvius integration
Open the interactive Decision Tree tool below to diagnose problems with your Obvius integration, or scroll down the page for instructions and additional resources.
If all Obvius points are offline
Physically reboot the Obvius device.
Verify that the Obvius device has outbound connection to IP range: 20.59.7.16/29 via http (port 80) or https (port 443), depending on your security requirements. If there were any recent network/firewall changes, these may have impacted the communication between your Obvius gateway device and Atrius.
If a partial list of Obvius points are offline
Verify that the individual metering hardware/devices at the offline location(s) are reporting expected values.
Verify that the individual metering hardware/devices are communicating to the Obvius gateway device. For meters which are not directly wired to the Obvius gateway, verify local connectivity with points (Modbus TCP Port 502 and/or BACnet UDP Port 47808) and that no recent network changes have occurred.
Additional resources
A Facilities or Controls point of contact would be able to determine if the Obvius device has either lost power or lost network connectivity. The point of contact may also be able to locate the Obvius device and physically reboot the device, if necessary.
A Network or IT point of contact would be able to determine if the Obvius device is impacted by any recent network/firewall changes or network hardware changes.
🚧 Forward this information to your points of contact
Please forward this information to any additional Facilities, Controls, Network, or IT points of contact at your organization for on-site support.
📘 Contact Customer Support
For additional questions regarding your integration with Atrius, please contact Customer Support.