👍 This article will help you:
Understand which data integrations can and cannot automatically backfill data after recovering from an outage or network communication issue
Learn about three options to manually backfill data for integrations that do not support data loss recovery
Overview
In the event of an outage or network communication issue between Atrius and your integration method, it is helpful to know which integrations support automatic data recovery after communications are restored. Each integration has different data backup and recovery options. The two major categories of integrations are those that support auto-recovery of data and those that do not:
Data auto-recovery integrations
These integrations are expected to auto-recover and auto-backfill data into Atrius:
Obvius, ALC EnergyReports Connector, REST/JSON, Atrius CSV Push, and third-party direct API connections (PG&E, Enphase, SolarCity, etc.)
eGauge (stores the last 15 hours worth of data)
Atrius "push" integrations, which store data locally, are unaffected by an outage.
Data loss integrations
These integrations do not back up data or support data recovery: (i.e. there will be an expected data gap during the period of the outage or offline event)
Tridium JACE, Niagara JACE (and any BACnet integration using this type of gateway), ALC Legacy pull-based SOAP web services, Rainforest Gateway, Atrius XML, Z3 Controls, Banyan Water
Any "pull" integration in which Atrius is pulling data from a third-party system
🚧 Not all data integrations are created equal
The type of data hardware or software you choose to use to power your Atrius applications should align with the level of granularity and reliability you require to meet your needs. We encourage users to use data integrations that support auto-recovery since all local building networks experience periodic outages. If you would like to transition to an integration which supports data recovery, please contact Customer Support.
Manually add a reading
Go to Points or Bills on the left side menu. Navigate to the point or bill point that you wish to backfill.
Go to the Data Manager tab.
Select the 'Add a reading' button.
Above: Adding a reading for a point
Choose the start and end dates and time ranges over which you wish to backfill.
Estimate a value. Note: To find an estimation, navigate to past readings with a similar day of week and time range, and use that value.
Select 'Save new reading'.
Copy readings from past data of a similar point
Go to Points on the left side menu. Navigate to the point that you wish to backfill.
Go to the Data Manager tab.
Go to Actions, then select 'Copy readings from'.
Above: Copying readings from a point
Choose the building and point which is similar to the one you wish to backfill.
Choose the start and end dates and time ranges over which you wish to backfill.
Select 'Copy readings'.
Export source data from your system and upload via the Batch Point Data Upload app
Access your source hardware or software system.
Export source data for the start and end dates and time ranges over which you wish to backfill data.
Go to Apps > Batch Point Data Upload to insert data for the gap period.
📘 Contact Customer Support
If you have questions about whether your integrations support data recovery, please contact Customer Support.