To view your Arcadia Interval Data points, select Points on the left navigation bar and filter by Integration > Arcadia Interval Data. You can also go to Settings on the left navigation bar, select Integrations, then select Arcadia Interval Data.

Arcadia is an energy data company that enables the integration and automation of utility invoice and smart meter data. The Arcadia Interval Data integration provides automated daily deliveries of prior-day interval meter readings for electricity, natural gas, and water usage from over 100 utility providers.

Maintaining accurate and current data in Atrius is an ongoing process, requiring periodic attention and revision by the customer. Below outlines the responsibilities of both the customer and Atrius to ensure good data quality is achieved.

Customer: The customer must periodically review their points to ensure the point profile is configured correctly and the data manager values are accurate, current, and well-organized. If an issue is identified, please follow the troubleshooting steps outlined in the troubleshooting connected accounts section of this article.

Atrius: After the customer has followed the outlined troubleshooting steps, and if no resolution is achieved, Atrius will work with Arcadia to repair the identified point data quality issues in the platform.

Data Gap(s) or Offline Point(s): If you identify a data gap or an offline Arcadia Interval Data point contact Atrius customer support.

*Note: an Offline status indicates that the point has not received new utility readings within the Offline threshold configured on the point profile.

If you have new utility accounts you would like to enroll using the Arcadia Interval Data integration, please work with your Customer Success Manager or Atrius customer support to complete your Atrius Customer Workbook. The Atrius team will work with Arcadia to enroll the accounts, and when the data is available in Atrius, you will be notified of the points waiting to be connected in point discovery.

Over the course of your relationship with Atrius, you may receive emails from Arcadia regarding updating your utility provider account information to maintain connectivity. These requests are of critical significance, and we urge you to respond to them promptly to maintain your data connection. Arcadia is a trusted partner, and we want you to feel comfortable leaning on them to help.​
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Should you have any questions or need assistance during communications with Arcadia, our team is here to support you. You may reach out to your Customer Success Manager, or contact Atrius customer support for assistance.

For any questions regarding this article, please contact Atrius Customer Support.