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Managing your sender email addresses
Before you can start sending emails from Audience Republic, your sender address needs to be active and accessible. Make sure the address is already set up and that you have access to its inbox before adding it.
Add a new sender email address
A sender address is used to send emails. It typically reflects the “From” field of the email and should be a recognizable business email address. To add a new sender email:
In Messaging, open your Email Message.
Click the "From" drop-down menu.
Select Add New Email.
Fill in the required details and click Create.
Update your company name and business address
In Messaging, open your Email Message.
Click the "From" drop-down menu.
Click Edit beside the email address you want to update.
Make your edits and then confirm your changes.
Remove a sender email address
In Messaging, go to Lists.
Next to the relevant list, click the “:” icon and select List Settings.
Click the drop-down menu arrow next to the sender address.
Click Edit beside the email address you want to remove.
Choose Delete, then confirm your changes.
Verify your sender email address
To improve deliverability and avoid emails being marked as spam, you must verify your sender address and your authenticate domain before sending any messages.
When an email address is added as a sender, a verification email will be sent to its inbox. The recipient must click the link in that email to confirm and allow the system to send messages on their behalf.
To resend a verification email:
Go to Lists.
Click the “:” icon next to the list and select Settings.
Click Resend verification email.
Open the email in your inbox and click the verification link.
You'll be redirected to your Audience Republic account and see a confirmation message: "Success! Your email address has been verified."
Using a No-reply email address
A no-reply is an email address using the format “noreply@company.com.” Many businesses use no-reply email addresses so recipients cannot send a response to their transactional emails or email marketing campaigns
Things to consider before sending a no-reply email:
Email deliverability
Many spam filters are designed to auto-filter out no-reply messages. Meaning, your email may end up in your customers' spam folder before they get a chance to see it This can be a problem if you’re running an email marketing campaign and want your customers to stay up-to-date.
Prevents customer communication and engagement
If you’re using a no-reply email for your email marketing campaign or any other purpose, you’re not giving customers a way to reply to you. This defeats one of the main email marketing benefits of building better customer relationships.
GDPR laws
A subscriber needs to be able to contact you when they want to opt-out. As a rule, customers must be able to request information about the data a company has collected from them according to GDPR laws. Learn more about it here.
No-reply email alternatives
A no-reply email is a helpful way to block communication between you and your customers, so choosing an alternative method is a good idea:
Set up a real email address to receive responses: like hello@, news@, alerts@, or contact@
Manage replies within your Support team
Create content based on feedback: minimize the replies you get by creating content based on frequent queries, such as videos, newsletters and FAQ web pages.
Still need help?
Contact us at support@audiencerepublic.com