A common question we receive is how to update the sender name or physical address shown in the email footer.
Why can’t I edit the footer directly in the email builder?
The inbuilt footer automatically pulls sender details from your List Settings.
Because of this, the footer cannot be edited directly inside the email builder.
This setup ensures:
Compliance with email marketing regulations
Consistent sender details across campaigns
Accurate unsubscribe and business information
How to Update Your Sender Name or Address
To edit the details shown in your footer:
Go to Lists
Click the three dots (⋮) next to the relevant list
Select List Settings
Update the Sender Name and/or Address fields as needed
Click Save
Once saved, the footer will automatically reflect the updated information in your emails.
Example: Removing a Duplicate Business Name
If you notice the sender name appearing twice in the footer, this means the duplication exists in your List Settings. Simply edit the Sender Name field to remove the duplicate entry and save your changes.