LiveHub is a comprehensive platform designed to enhance communication, manage voice connectivity, and integrate with advanced bot frameworks for conversational AI. This guide walks you through setting up and utilizing key features, including bot integrations. For complete instructions, refer to the official Tech Docs.
Welcome to Live Hub!
You can read everything below, or you can just watch this😊:
Let’s take a quick look around:
On the left-hand side, you’ll see the main menu. This is where you’ll find all the services included in the Live Hub pricing—like Bots, Speech Services, SIP Connections, Teams, and more. Keep in mind, when you first create an account, it’s automatically set as a trial account, meaning some features might be limited. But no worries! Simply top up your account to unlock all features, or contact the Live Hub team to upgrade your plan.
At the bottom-left corner, you’ll find the Wizard, a helpful step-by-step guide to creating bots, configuring SIP trunks, and more.
Now, let’s move to the top-right corner. Here, you’ll find the IAM System Management screen, where you can access your API key and other key account settings.
Next to it is the Help Center, your go-to resource for opening support tickets, verifying your domain, or exploring API documentation.
Just next to it, you’ll see your Account Balance. This keeps you informed of your usage, including minutes and numbers consumed.
Finally, in the bottom-right corner, you can reach out to our Customer Success team for live assistance. Here, you’ll also find links to FAQs, helpful resources, and detailed instructions on various features.
Here are the steps to get you started:
1. Sign Up and Log In
Create an Account: Visit the LiveHub registration page to sign up.
Log In: Access your account with your credentials to begin setup.
2. Connect Microsoft Teams
Integration: Connect LiveHub to your Microsoft Teams tenant to enable voice management.
Guide: Follow the Connecting LiveHub to Teams Tenant instructions.
3. Manage Phone Numbers
Purchase Numbers: Navigate to Numbers in the main menu to buy phone numbers.
Assign Numbers: Allocate numbers to users or departments.
Reference: See the Buying Phone Numbers guide.
4. Set Up SIP Connections
Integration: Connect LiveHub to SIP trunks or contact centers.
Configuration: Use the Managing SIP Connections guide.
5. Configure Call Routing
Create Rules: Set up routing rules for directing incoming and outgoing calls.
Guide: Learn more in the Routing Rules documentation.
6. Set Up Bots for Conversational AI
AudioCodes LiveHub integrates with various bot frameworks, enabling advanced conversational AI features.
Integrate Your Bot
Supported Frameworks: VoiceAI Connect supports:
Microsoft Bot Framework
Dialogflow CX and ES
Amazon Lex V2
Guide: Follow the Bot Integration instructions to connect your bot.
Enable Basic Behavior
Playing Text to User: Configure your bot to send text responses, which LiveHub converts to speech.
Receiving User Speech: Pass user speech to your bot for processing via speech-to-text.
Advanced Bot Features
SSML Support: Customize bot responses with Speech Synthesis Markup Language for nuanced audio playback.
Bot Logic: Use asynchronous events, such as timers, to trigger bot messages.
7. Manage Users and Permissions
Invite Users: Add team members to LiveHub and assign them roles.
Assign Permissions: Use user groups to manage access and responsibilities.
Guide: See Managing Users.
8. Enable Auto Recharge
Set Up Billing: Configure auto-recharge to ensure uninterrupted service.
Recommendation: Set a recharge threshold higher than your estimated usage.
Guide: Follow the Auto Recharge Setup instructions.
9. Monitor and Optimize
Analytics: Monitor call quality, usage, and bot performance.
Optimize Settings: Adjust configurations for maximum efficiency.
Why Use Bots in LiveHub?
AudioCodes LiveHub’s bot integrations make it simple to create interactive, voice-driven customer experiences. With seamless support for leading frameworks and advanced features like SSML and asynchronous events, you can deliver powerful, human-like conversations.
Happy Connecting! 🤖📞
The LiveHub Team