View our full step-by-step instructions with screenshots here: AudioCodes Live Hub Bot Definition Guide.
Live Hub connects to bots built on many frameworks, and each has its own credentials and its own page in the documentation:
Live Hub AI Agent — an agent you build and run natively in Live Hub, on the AI Agents screen. No external framework needed.
AudioCodes Bot API — a bot you build yourself, reached over HTTP or a WebSocket.
Microsoft Copilot Studio and Microsoft Bot Framework.
Google Dialogflow CX, Google Dialogflow ES and Google CX Agent Studio.
Amazon Lex, which authenticates with AWS account keys rather than a URL.
RASA, using the AudioCodes channel for RASA.
Additional frameworks that implement the AudioCodes Bot API and need nothing but a URL: Kore.AI, DRUID, Enterprise Bot, ChatBot Builder, CoCoHub, Cognigy, Ideta, Inbenta, Haptik.AI, Creative Virtual and Koda.
Step 1: Open Bot connections
In the Navigation pane, select Bot connections.
Step 2: Start creating a bot connection
Click Add new voice bot connection, or Add new assist bot connection for a bot that assists a human agent.
Step 3: Choose the framework
Select your bot framework, and then click Next.
Step 4: Complete the framework's fields
What is needed differs per framework: a bot URL, a secret key, a service account key or AWS keys.
Step 5: Choose speech services and create
Click Next, select a speech-to-text service and a text-to-speech service, and then click Create.
Dialogflow is the only framework that supplies its own speech services. For every other framework, you select the speech services yourself.
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Warm regards,
The Live Hub Team 🚀