Avoid disruptions such as order denials, data loss, or failed processing

Clearly understand your responsibilities and AutoDS's limitations

Make informed decisions about using the service for your business

Reduce misunderstandings that could impact your operations

Set accurate expectations for returns, refunds, and customer disputes

Automated order placement on supplier websites

Real-time tracking number updates

Return label processing when needed

Professional account management to avoid restrictions

Continuous monitoring of order status
​

AutoDS is not the supplier: We automate the ordering process, but do not directly handle, package, or ship any products.

No control over packaging or shipping: Suppliers are solely responsible for how products are packaged and which shipping methods are used.

Processing timeframe: Orders typically complete within minutes, but can take up to 24-72 hours maximum, depending on supplier availability and technical factors.

Stock availability responsibility: If an item becomes out of stock or its price increases after you submit the order, AutoDS is not responsible. You must configure your settings to handle these scenarios appropriately

Customer address details or delivery location.

Order quantity or number of items.

Buy Item IDs or product identifiers.

Product variants, colors, sizes, or specific items.

Information lock-in: Orders are always processed using the exact information provided on the platform at the moment of submission.

Price locking: As soon as the order enters the automation process, the Buy Price is locked and will be processed at that price up to the Maximum Buy Price configured in your settings.

Service voiding: Modifying a Fulfilled by AutoDS order to the point where it becomes unlocatable (such as changing the Buy Order ID or adding a personal Buyer Account) voids all FBA-related automation services for that specific order, including reorders, returns, and refunds.

The tracking number was not converted to the appropriate format.

Your settings were configured correctly to enable tracking number conversion.

Never contact suppliers directly: Users should not reach out to suppliers for any orders processed through the Fulfilled by AutoDS (FBA) automation, as this can create conflicts with our managed accounts.

Contact support for assistance: For any questions, concerns, or status inquiries about Fulfilled by AutoDS (FBA) automation orders, contact AutoDS support through the proper support channel.

Support time limitation: Support is only available for orders less than 30 days old. Orders older than 30 days are not eligible for assistance.
​

US and China warehouses: Most suppliers with warehouses in the United States or China are supported, but the service is not restricted exclusively to the US and China, as we support select suppliers from other regions.

Ongoing expansion: We actively work to add more suppliers to the Fulfilled by AutoDS (FBA) automation based on user demand and technical feasibility.

30-day transaction limit: Due to system constraints, we cannot retrieve FBA order transaction details older than 30 days from our managed accounts.

Privacy protection: AutoDS will not share certain order information concerning purchases made through our managed accounts to protect account security and maintain supplier relationships.

Account type used to place the order.

Direct supplier contact details or communications.

Direct links to orders on supplier websites.

Buy Order ID from the supplier's system.

Purchase details, such as checkout screenshots or order summaries.

Downloadable invoices: Access complete order invoices for all Fulfilled by AutoDS orders. Click here to learn how to download invoices for your orders.

Managed order balance purchase history: Review all transactions and balance usage in your account.

Tracking page screenshots: View proof of tracking information provided for each order.

Store removal impact: Removing stores from your AutoDS account will greatly affect Fulfilled by AutoDS (FBA) order details, including transaction histories and associated buyer accounts used to place orders.

Account pausing or deletion: Pausing or deleting your AutoDS account limits our ability to assist with any Fulfilled by AutoDS (FBA) orders connected to that account.

Service eligibility loss: If you cancel your AutoDS account, you become completely ineligible for any Fulfilled by AutoDS (FBA) automation, including reorders, returns, order cancellations, and refunds.

Orders still process: Even when items require customization, orders will still be processed through our system. However, items will be purchased exactly as they appear on the supplier's website without any customization or personalization.

No supplier influence: Since AutoDS is not the supplier, we cannot influence or guarantee any private labeling, packaging customization, or gift additions.

AutoDS suppliers: warehouses, private suppliers, and retail options.

How to add a branding logo to your gift card.

Frequent supplier changes: Suppliers like Amazon and AliExpress constantly update their websites, changing how coupons work and making consistent application difficult.

System complexity: The technical complexity of our automated system, combined with varying coupon rules across suppliers, creates challenges for reliable discount application.

High order volume: Our managed accounts fulfill thousands of orders daily. A coupon that appears available for an item may have already been used on the buyer's account, making it invalid for your order.

One-time use restrictions: Most supplier coupons are limited to one use per account, meaning they may not be applicable when your specific order is processed.

Balance is final: Once payment for an order under the Fulfilled by AutoDS (FBA) automation is sent to your managed order balance, it is not refundable under any circumstances.

No balance transfers: Selling the managed order balance or your AutoDS account to another AutoDS user is strictly prohibited and violates our terms.

Non-refundable credits: Auto-order credits are non-refundable. No credits will be returned for canceled or returned orders, even if the order is returned to the supplier.

USD processing: Orders through the Fulfilled by AutoDS (FBA) automation will always be processed and charged at the value displayed on the AutoDS Orders page in USD.

No currency conversion: Regardless of the currency used in your store, the selling price of items will not be converted to USD by our system.

Conversion discrepancies: Any discrepancies or losses resulting from currency conversion are not eligible for refund or compensation.

Recommended setting: For optimal use of this service, we strongly recommend setting your store's currency to USD to avoid conversion issues.

Selling price: $120 USD in your store.

​Product cost: $80 USD shown on AutoDS.

Currency: Store set to EUR.

If your store uses EUR, the displayed prices may not match the actual USD charges, potentially causing confusion. Setting your store to USD ensures price transparency and accurate profit calculations.

Non-exempt accounts: Fulfilled by AutoDS-managed accounts are not tax-exempt, so orders will have taxes added to the final order price based on the buyer's location and applicable tax laws.

Service fees: We may deduct fees up to 15% of any order value to cover operational costs.

Additional taxes: If additional taxes apply (such as sales tax, customs fees, or import duties), they will be added with no liability to AutoDS.

User responsibility: You are solely responsible for any fees, charges, taxes, and levies on amounts you may pay or earn through the website.

Tax withholding rights: To comply with applicable law, we reserve the full right to deduct and withhold any applicable charges and taxes from amounts payable to or by users.

Limited subscriptions: Most suppliers we work with don't offer specific subscriptions that remove shipping fees.

Price thresholds: Orders will likely be charged for shipping if the item falls below a certain price threshold set by the supplier.

Examples of subscriptions: Some suppliers like Walmart+, Sam's Club Plus Membership, and Home Depot Pro Xtra offer fee-free shipping, but these are exceptions rather than the norm.

Membership timing: If our automated system processes an order at the exact moment when a Prime membership has expired just before its renewal, shipping fees may apply.

Unavoidable situations: These situations are extremely rare and completely unavoidable due to the timing of automated processing and membership renewals.

No refunds available: Unfortunately, AutoDS cannot facilitate refunds for any shipping fees in these rare cases.

Maximum Buy Price: $50.

Product cost: $45.

Shipping fee: $8.

Total cost: $53.

Current package location and transit status.

Expected delivery dates and times.

Pickup point locations for customer collection.

Delivery attempt information.

Any delays or routing changes.

Delivery date confirmation: Verify exact delivery dates when customers need specific timing information.

Package status updates: Check the current package status when tracking information is unclear.

One-Time Password requests: Obtain OTPs required for secure deliveries in certain locations.

Proof of delivery: Request documentation proving a package was delivered when disputes arise.

Amazon US Prime: 2-4 business days within the US mainland (may vary outside the mainland but within US territory).

Amazon US Non-Prime: 7-30 business days or longer, depending on the individual seller and buyer location.

Walmart and Home Depot: 4-7 business days for standard shipping.

Chinese suppliers (AliExpress, CJ Dropshipping, Banggood): 30-60 business days or longer for international shipping.

Print on Demand, AutoDS Sourcing, and AutoDS Warehouse Marketplace: Refer to the specific product page details for accurate estimated delivery times, as these vary by product and customization requirements.

US suppliers: Set a handling time of at least 5 days to account for order processing, fulfillment, and initial shipping time.

Chinese suppliers: Set an even longer handling time (10-15 days minimum) to account for international processing and shipping initiation.

Images or videos: Clear photos or videos showing the issue with the product.

Specific problem documentation: Evidence that clearly demonstrates the product is damaged, defective, or incorrect.

Valid reason: An acceptable reason according to the supplier's return policy.

Common occurrences: Account restrictions happen regularly across all major suppliers and are considered normal business operations.

Unavoidable situations: These restrictions are often unavoidable and have no technical workarounds or solutions.

Rare reinstatement: Once an account is restricted, reinstatement is extremely rare and often impossible, regardless of appeals.

No tracking details: If the supplier restricts our account and prevents retrieving or updating tracking numbers, AutoDS cannot provide alternate tracking numbers.

No additional support: Enhanced support services for that supplier become unavailable during the restriction period.

No reorders: Reordering the same item becomes impossible until account access is restored.

No returns or refunds: Return and refund processing cannot be completed for orders placed through the restricted account.

Immediate automation: Once an order is confirmed, it immediately enters our automated fulfillment process, making it technically impossible to interrupt or cancel without causing system failures.

Status changes don't cancel orders: Changing an order's status to "Canceled" in AutoDS does not mean the order is canceled on our managed account. The order continues processing on the supplier's website.

Supplier account protection: Frequent cancellation requests can lead to account restrictions from suppliers, jeopardizing the entire service for all users.

Automatic rejection: All cancellation requests are automatically rejected or denied by the system.

Decline delivery option: If a buyer requests cancellation and the order is already confirmed, instruct them to decline delivery when the package arrives. Once the order is returned to the sender and we receive a refund from the supplier, AutoDS can then issue a refund to your managed order balance.

Standard return process: If the buyer receives the package and cannot decline delivery, they can request a return instead. Once the item is received by the supplier and we receive a refund, AutoDS will issue the refund to your managed order balance.

Delivery confirmation required: A return request can only be initiated on the supplier's website once the order status shows as delivered.

Proper submission process: Returns must be submitted through the correct AutoDS support channels following our established procedures.

Calculation method: Your return rating is calculated as a percentage of returns against your lifetime orders through the Fulfilled by AutoDS (FBA) automation.

Maximum threshold: 5% return rate is the maximum allowed percentage.

Service suspension: If your return rating reaches or exceeds 5%, all new return requests will be automatically denied.

Reinstatement: Returns are allowed again only when your percentage drops below 5% through additional successful orders.

Every return request with "Return Pending" status counts toward your limit, regardless of whether it's approved or completed.

Repeated requests for the same order after a failed attempt also increase your total count.

The rating considers your complete order history, not just recent orders.

30-day maximum: Orders are not eligible for return after 30 days from the delivery date.

Automatic rejection: Return requests for orders older than 30 days are automatically rejected by the system.

Applies regardless of supplier policy: This 30-day limit applies to all suppliers unless the supplier's own return window is shorter or they don't accept returns at all.

Original label only: Returns must use the original return label provided by AutoDS through our system.

No alternative methods: If you or your customer uses a different shipping method, label, or carrier than provided, the return is automatically rejected and becomes non-refundable.

No exceptions: This policy has no exceptions to maintain tracking integrity and prevent fraud.

Managed order balance only: Refunds for returned orders are processed exclusively to your managed order balance, never directly to bank accounts or payment methods.

Supplier processing time: Suppliers typically process refunds within 7-14 days from when the item arrives back at their warehouse.

AutoDS issuance timing: AutoDS issues the refund to your managed order balance only once we receive the refund from the supplier.

Automatic rejection: If an item is not refundable or returnable according to the supplier's policy, the return request is automatically rejected.

Research required: You are fully responsible for researching supplier return and refund policies before listing items in your store.

No policy overrides: AutoDS cannot override supplier-specific rules, policies, or restrictions.

Risk assessment: Consider the return policies of each supplier when deciding which products to sell, especially for categories with historically higher return rates.

Return eligibility: Returns only for orders $10 or above.

Return rate limit: We've set a 3% return rate limit for our Amazon-managed accounts (calculated from all managed orders). Return requests exceeding this rate will be automatically denied to protect account health.

Account suspension impact: No returns, refunds, or reorders if the Amazon account is closed or restricted.

Gift return option: If our account gets suspended, you may return the item using your own Amazon account as a gift.

Risk disclaimer: To prevent similar situations, consider implementing a "No Returns" policy or using the Fulfilled by AutoDS (FBA) automation at your own risk, understanding that returns are not guaranteed, even for Prime items, and you are responsible for any additional costs.

Refund with suspended account: If a return label was provided and the order delivered, but the account is subsequently suspended, a refund will only be issued upon email confirmation from Amazon.

Return label types: You'll typically receive a UPS drop-off label from our system. If UPS is not available for a particular return, another suitable service will be automatically chosen. It's not possible to request a specific type of return label.

Item returned without authorization or outside the return window.

Returned item damaged, used, or not in original condition.

Item falls under non-returnable categories (certain electronics, software, and personal care items).

Return initiated after policy deadline.

Account restrictions: Despite not being too strict, accounts can be flagged or banned, disabling the return and refund ability.

Third-party seller policies: If purchased from a third-party seller, different policies may apply. AutoDS does not guarantee a return label in these cases.

Electronics and luxury items: Electronics and luxury items from Walmart Marketplace and third-party sellers have a 14-day return policy instead of the standard 30 days.

Check listings carefully: Always check product listings for their specific return policies before adding items to your store. AutoDS can contact third-party sellers directly, but cannot guarantee a return label will be provided.

In-store returns: There are cases when an item may still be returnable, but no label is available from the supplier, and the item must be returned in-store only.

International shipping limitations: Most items ship from China, so free returns are not guaranteed due to high international shipping costs.

US warehouse exception: Some suppliers have US warehouses, but this is not common. Returns from US warehouses may have different policies.

Return cost deduction: If applicable, return shipping costs may be deducted from your managed order balance once you have approved and accepted this condition.

Proof requirements: The supplier's policy requires proof (such as photos or videos of the item's issue) and a valid reason to start a return dispute.

Invalid reasons: "I don't like the item" or "Changed my mind" are not considered valid reasons for returns from Chinese suppliers.

No disputes without proof: AutoDS will not open disputes without valid proof and an acceptable reason according to supplier policy.

Dispute timeline: The outcome and timeframe of the dispute cannot be guaranteed. The process involves a back-and-forth exchange with the seller or supplier to review and resolve the issue, which can take several weeks.

Alternative return instructions: In certain situations, sellers may not provide a return label and instead offer specific return instructions.