⚠️ Important
Do not submit case notes for this booking
This may trigger an invoice to be sent to the insurer with incorrect service details and billing amounts.
It must be corrected before any further action is taken.
The sooner this is flagged, the easier it is to prevent incorrect invoicing or delays.
What to do
Contact the Avaana Support Team immediately
Provide the booking details (see below)
Wait for confirmation that the service type has been updated
Continue with the booking as normal once corrected
What to include when contacting Avaana support
Please include:
Booking date and time
Claimant full name
Incorrect service type selected
Correct service type required