FAQs
Frequently Asked Questions
By Avaana1 author20 articles
- How to Add a Past-Dated Booking
- How to Add a Booking Despite a Scheduling Conflict in Avaana
- How to Create a Subsequent Booking
- Where Can I Find a Claimant's Information?
- How Invoicing & Payments Work in Avaana
- Why Can’t I Book a Subsequent Appointment After Receiving an AHTR Approval?
- The Insurer Requested All Pending Invoices — What Should I Do?
- Can I Charge Cancellation or Non-Attendance Fees to WorkCover Claimants?
- What Happens If I Mark the Wrong Attendance Status for a Booking?
- Why Haven’t I Received My AHTR Approval Yet?
- What Happens If I Accidentally Choose the Wrong Service Type for My Booking?
- Where Can I Find Remittance Advice?
- How Do I Change Treating Practitioners on Avaana?
- My Preferred Booking Time Isn’t Available on My Avaana Calendar — What Should I Do?
- Can Claimants Book, Reschedule, or Cancel Appointments on Their Own?
- Understanding the Payments & Transfers Page
- How to Reschedule or Cancel a WorkCover Booking
- How to Record Appointment Attendance in Avaana
- How to Update Your Business Contact Details
- AHTR Smart-Fill Feature