FAQs
Frequently Asked Questions
By Avaana1 author13 articles
How to Add a Past-Dated Booking
How to Add a Booking Despite a Scheduling Conflict in Avaana
How to Create a Subsequent Booking
Where Can I Find a Claimant's Information?
How Invoicing & Payments Work in Avaana
Why Can’t I Book a Subsequent Appointment After Receiving an AHTR Approval?
The Insurer Requested All Pending Invoices — What Should I Do?
Can I Charge Cancellation or Non-Attendance Fees to WorkCover Claimants?
What Happens If I Mark the Wrong Attendance Status for a Booking?
Why Haven’t I Received My AHTR Approval Yet?
What Happens If I Accidentally Choose the Wrong Service Type for My Booking?
Where Can I Find Remittance Advice?
How Do I Change Treating Practitioners on Avaana?