Contents
What’s New
How to download the updates
Is your phone an Android?
Is your phone an Apple?
Baseline Capture for Fitbit
What is a Baseline?
New Baseline Capture features
Scheduling daily baseline captures
Running immediate baseline capture
Mobile Login
How to download the updates
Is your phone an Android?
Is your phone an Apple?
Will you contact us if you have feedback?
What’s New
This release contains enhancements to Awake Labs version 2.1
Highlights of the contents include:
Updates to Baseline Capture for Fitbit
Ability to set a daily baseline capture
Ability to manually capture baseline
New Awake Labs mobile login
How to download the updates
You need to download an update to the Fitbit and Awake Labs mobile app in order to take advantage of the new functionality mentioned in these release notes.
Is your phone an Android?
Updating your Fitbit
Make sure your Fitbit is connected to your phone
On your Android phone navigate to the Fitbit mobile application
Click the account button in the top left of the application
Click the Sense or Versa 3 link
Click Gallery
Click on the Awake Labs clock face
Click the Update button and wait for it to complete installing
Note: It may take up to 15 minutes for your watch to start sending data again. Keep your watch and phone connected.
After it is finished installing click See all details
Scroll to the bottom and verify that the version number is 2.1.1 Note: This may also take a few minutes to update.
Updating your Awake Labs mobile application
Open your Android phone
Navigate to the Play Store
Click on the account icon in the top right of the screen
Click Manage apps & device
There will be two options, Update all or See details, click See details
Note: if you don’t see those options and the option reads See recent update, the update of the Awake Labs mobile might have run automatically. Skip to step 8.
Find the Awake Labs app and click Update
Wait for the application to finish installing
Open the Awake Labs mobile application
Click on any participants card
Click the hamburger menu in the top left and Click Settings
You have successfully updated the mobile version if it reads 2.1.6
Is your phone an Apple?
Updating your Fitbit clock
Make sure your watch is connected to your phone
On your iPhone navigate to the Fitbit application
Click the account button in the top left of the application
Click the Sense link
Click Gallery
Click on the Awake Labs clock face
Click the Update button and wait for it to complete installing
Note: It may take up to 15 minutes for your watch to start sending data again. Keep your watch and phone connected.
After it is finished installing click See all details
Scroll to the bottom and verify that the version number is 2.1.1 Note: This may also take a few minutes to update.
Updating your Awake Labs mobile application
Open your iPhone
Navigate to the App Store
Click Update
Wait for the application to finish installing
Open the Awake Labs mobile application
Click on any participants card
Click the hamburger menu in the top left and Click Settings
You have successfully updated the mobile version if it reads 2.1.6
Baseline Capture for Fitbit
What is a Baseline?
A baseline is a measurement of calm for the person wearing the watch. A person’s baseline can change. That is why it is important to collect a baseline measurement at least once a day. If a baseline is captured when the person wearing the watch is agitated, stressed, or excited, the readings on the mobile app can be inaccurate.
For Fitbit watches
With previous iterations of the Awake Labs Fitbit wearable the baseline was captured thirty minutes after a watch wearer woke up or turned on their Fitbit. To give more flexibility to caregivers and the watch wearers Awake Labs has made updates to how the baseline can be captured.
For Samsung watches
No functionality is changing. The baseline will still be captured every time the watch is turned on. Remember it is important to turn the watch off and on daily for the watch to capture the baseline.
New Baseline Capture features
Scheduling daily baseline captures
You will now be able to set the time that the baseline will capture on a daily basis for each of your participants. Follow the steps below to set up a participant’s daily baseline.
Open your Awake Labs mobile application
Click the Hamburger menu button
Click Your Account
Click View connected devices
Find the participant that you are updating and click the down arrow to expand the participant view
Click Last baseline capture
Click Schedule Time
Enter the time that you wish the baseline to capture daily for this participant
Click Yes to save the scheduled time
Important things to note about the scheduled time
When setting the scheduled time it will not take effect until the next day.
Example: It is 8:27 AM right now. I set the schedule time for 8:30 AM. The first time it will run for that watch wearer will be 8:30 AM tomorrow and every subsequent day at 8:30 AM.
The watch must be connected in order to run the baseline capture at the scheduled time.
The participant also must be awake and not engaging in exercise in order for the schedule baseline to run. If the participant is asleep during the scheduled time, the baseline capture will run 30 minutes after the participant has been awake.
Running immediate baseline capture
For instances where the scheduled baseline capture was taken during an inopportune time, you will now have the ability to start an immediate baseline capture for the person wearing the watch.
This might happen if the watch wearer was in a state of agitation, excitement or stress when the baseline was captured. That will make the readings innaccurate. Fortunately, you can refresh the baseline up to 4x per day!
From the Baseline Capture screen click the Refresh baseline button
A pop-up will appear indicating how many immediate baseline captures this participant has left today, click Yes to run the baseline capture right now
A screen will appear letting you know that the baseline will be captured for this participant
Exit Connected Devices and click Home for the watch wearer. If their watch is connected, it will show the baseline being captured
Once the baseline capture has been completed you can go back to the Your connected devices screen to see the Last baseline capture date and time have been updated
Important things to note about the immediate baseline capture
Each watch wearer can only have 4 immediate baseline captures each day. Once the fourth capture has been completed, the next time a capture can occur is the next day.
The watch must be connected in order to run the baseline capture immediately
There is a 30 minute period before and after the scheduled baseline capture where an immediate baseline capture will not be allowed
There is a 30 minute period after an immediate baseline capture has completed where another immediate baseline capture will not be allowed
Messaging when an immediate baseline capture cannot be executed
Event | Message |
A scheduled baseline capture is running | A scheduled refresh is already in progress. Wait for this to complete and then try again. You may have to wait up to 30 minutes. |
An immediate event is running or queued to run | We're already preparing a baseline refresh for this watch wearer, please wait a moment. |
Maximum number of immediate baseline captures has been exceeded | This watch wearer has run out of refreshes for today. Try again tomorrow. |
30 minute cool down for immediate baseline capture | Too fast! You will need to wait a period of time before attempting another refresh. This waiting period may last up to 30 minutes. |
30 minute cool down for schedule baseline capture | The scheduled baseline recently completed. You will need to wait a period of time before attempting another refresh. This waiting period may last up to 30 minutes. |
30 minutes leading up to schedule baseline capture | A scheduled baseline refresh will begin shortly for your participant. |
Mobile Login
The Awake Labs mobile application’s login screen has a new design.
Views of the new design
Login page
Country selection
Populated login page
Forgot password?
Clicking forget password will take you to instructions on how to request a password reset. Forgot password link
Create account
Clicking forget password will take you to instructions on how to request a password reset. Create account link
Error Messages
Email required
Password required
Incorrect login information
How to download the updates
You need to download an update to the Fitbit and Awake Labs mobile app in order to take advantage of the new functionality mentioned in these release notes.
Is your phone an Android?
Updating your Fitbit
Make sure your Fitbit is connected to your phone
On your Android phone navigate to the Fitbit mobile application
Click the account button in the top left of the application
Click the Sense or Versa 3 link
Click Gallery
Click on the Awake Labs clock face
Click the Update button and wait for it to complete installing
Note: It may take up to 15 minutes for your watch to start sending data again. Keep your watch and phone connected.
After it is finished installing click See all details
Scroll to the bottom and verify that the version number is 2.1.1 Note: This may also take a few minutes to update.
Updating your Awake Labs mobile application
Open your Android phone
Navigate to the Play Store
Click on the account icon in the top right of the screen
Click Manage apps & device
There will be two options, Update all or See details, click See details
Note: if you don’t see those options and the option reads See recent update, the update of the Awake Labs mobile might have run automatically. Skip to step 8.
Find the Awake Labs app and click Update
Wait for the application to finish installing
Open the Awake Labs mobile application
Click on any participants card
Click the hamburger menu in the top left and Click Settings
You have successfully updated the mobile version if it reads 2.1.6
Is your phone an Apple?
Updating your Fitbit clock
Make sure your watch is connected to your phone
On your iPhone navigate to the Fitbit application
Click the account button in the top left of the application
Click the Sense link
Click Gallery
Click on the Awake Labs clock face
Click the Update button and wait for it to complete installing
Note: It may take up to 15 minutes for your watch to start sending data again. Keep your watch and phone connected.
After it is finished installing click See all details
Scroll to the bottom and verify that the version number is 2.1.1 Note: This may also take a few minutes to update.
Updating your Awake Labs mobile application
Open your iPhone
Navigate to the App Store
Click Update
Wait for the application to finish installing
Open the Awake Labs mobile application
Click on any participants card
Click the hamburger menu in the top left and Click Settings
You have successfully updated the mobile version if it reads 2.1.6
Will you contact us if you have feedback?
We love to hear from the users of our technology. It’s the best way that we can continue to provide you with a product that you love.
Will you contact us if you have any feedback?
Yes
Great! Thank you. You can share your feedback with us by sending an email to support@awakelabs.com
No, thanks
No problem! We hope you enjoy the Insights feature 🙂