If you're having trouble accessing Backbone, here are a few key things to check:
Internet Browser
Backbone works with the 2 most recent versions of the following browsers
Make sure cookies and JavaScript are turned ON for your browser.
Internet Performance
We recommend the following for best performance:
Recommended: Download 50+ Mbps - Upload 10+ Mbps
Minimum: Download 25 Mbps - Upload 5 Mbps
Computer Operating System
You can use Backbone on these operating systems:
Windows: Windows 10 and up
Mac: High Sierra 10.13 and up.
Backbone is not optimized for any mobile devices at this time.
Computer Specifications
Recommended: 8 GB RAM, 4 core CPU 2+ GHz
Minimum: 4 GB RAM, 2 core CPU 1.8 GHz
If you have checked the above and are still having trouble accessing Backbone, please contact backbonesupport@bamboorose.com and we'll figure out the root cause of what's happening.