What This Covers
This article gives you a plain-English overview of:
How your data is handled
What you agree to when using Backpack
Your rights and protections
How we stay compliant with laws and regulations
For full legal documents, see our Terms of Service, Privacy Policy, and E-Sign Consent Agreement on our main site.
How We Handle Your Data
We collect only what we need to deliver secure and compliant services. Your data is encrypted, stored securely, and never sold.
You can request to view, change, or delete your data anytime, just contact us at support@backpackpay.com.
Your Agreement with Backpack
By using Backpack, you agree to our Terms of Service. This sets out:
What you can expect from us
What we expect from you
How we handle account closures or issues
You can close your account at any time. We’ll walk you through what happens to your data and funds when you do.
Regulatory and Compliance Obligations
Backpack complies with laws designed to keep the financial system safe:
KYC (Know Your Customer): We verify your identity to protect against fraud and financial crime.
AML (Anti-Money Laundering): We monitor for suspicious activity and report as required.
Licensing/Partnerships: Backpack is a Financial Technology company. Banking services for Backpack are provided by OMB Bank, previously known as Old Missouri Bank, FDIC.
Your Rights and Protections
Depending on where you live, you have legal rights around your data, funds, and how we communicate with you. We’re committed to transparency and will always notify you if there’s a material change or issue that affects your account.
Resolving Issues or Disputes
If something goes wrong, we're here to help. Contact us by reaching out to support@backpackpay.com.