Before removing a review, consider responding to it. This allows you to explain the situation and potentially resolve misunderstandings. A well-crafted response can show other customers your commitment to customer service. Here is and article explaining how to respond to a review.
Remove the Review: If responding doesn't resolve the issue, you can remove the review by following these steps:
Go to the 'People' section and select 'Reviews.'
Find the review you want to manage.
Click 'View Review' on the one you want to address.
Click 'Remove Review.'
Click 'Remove'
