FAQs
Answers to frequently asked questions
By Ruta and 1 other2 authors74 articles
- How to run a test booking on BaluuLearn how to run a FREE test booking on your Baluu system
- How to close your Baluu accountHow to delete your account with Baluu.
- How do I permanently delete my account?This article runs through the process of closing your Baluu account.
- How Do I Create Gift Cards?I want to create gift cards for my event(s).
- How do I delete an instructor/team member?I would like to delete an instructor/ team member from my Baluu account.
- How do I set a minimum age for my event?
- How to Export Customer DataThere are a few different ways to export customer data in Baluu, depending on what you need.
- What video conference platform can I use to host my online events?Find out about which video conferencing platforms you can use for your online events
- Can I resend any auto-emails to my customers?Resend automated emails like booking confirmations, reminders and review requests to your customers.
- Is Baluu GDPR Compliant?Read up on GDPR basics and how we treat our customers and their data with care and respect.
- How do I add a new event location?Great, another location! Make sure you add it correctly using our guideline below.
- How to Hide, Archive or Delete an Event
- How to Manage and Create Discount Codes?Offering discounts is a great way to attract and retain customers. This guide will walk you through the process of creating and managing discount codes, ensuring your customers can enjoy…
- How to Add and Manage Team MembersAdd and manage team members, assign roles, and control access permissions.
- How to Extend Gift Card Expiry Dates
- How to Edit Customer DetailsThis detailed guide outlines the process of editing the name, email, or phone number of customers
- Invoice Management: Marking as Paid and Cancelling InvoicesIn this article, we'll guide you through the process of managing your invoices, whether you want to mark them as paid or cancel them.
- How to Add a Mandatory Tick Box for Terms & ConditionsThis guide explains the process of adding a mandatory tick box for Terms & Conditions during checkout.
- Why Customers Encounter Errors When Trying to Cancel or Reschedule EventsThis guide offers simple instructions on enabling customers to reschedule or cancel their event sessions.
- How to Access Invoice from Baluu and Manage BillingThis guide provides step-by-step instructions on how to access and manage your invoices from Baluu.co.uk.
- How to Change Your Payout ScheduleYour payout schedule is managed by Stripe and can only be changed from within your Stripe account — it's not controlled by Baluu.
- Where to View Your Bookings and Estimated EarningsChecking your earnings and bookings is quick and easy.
- How to Change Your Baluu Booking Website LinkOn Baluu, you can easily change your business name at any time, and your sharing link will automatically be updated.
- Customer Login Centre - How customers can manage their bookings on BaluuCustomers can now log in on Baluu for a more personalised experience — no account creation needed.
- How to Update Event AvailabilityUpdating the event availability for a particular session is a straightforward process.
- Adding new time slots to existing by appointment availabilityAdding new time slots to your existing by-appointment booking availability is really easy.
- Time Off (For Appointment-Based Sessions)If you sell your sessions by appointment (using calendar availability), you can block time off in your calendar when you’re unavailable — for example, during holidays, training days, or personal…
- How to Redeem a Gift Card or Discount Code: Step-by-Step GuideRedeeming a gift card or discount code is a straightforward process.
- How to Manually Add an Attendee to a Session in BaluuIf a customer is unable to book online (for example, they contacted you directly or are having trouble with the booking process), you can manually add them to a session.
- How do I redeem a gift voucher/gift card?You can redeem your gift voucher or gift card during checkout before completing your booking.
- How to add or remove guests from a bookingWhether you're dealing with single sessions, group bookings, or appointments, adjusting your guest list is easy.
- How to Review Emails Sent to Your CustomersEasily check which emails have been sent and to whom.
- Duplicate ListingIf you already have a listing but want to create an identical one, please follow this guide.
- How to Manage Notifications in BaluuKeeping track of your bookings is easier with our enhanced notification system.
- How to Enable Google and Apple Pay?Good news — there's nothing you need to configure.
- Search HelpWe’ve introduced a new Search feature to help you quickly find important information across your dashboard.
- RemindersYou can configure automatic reminder notifications for your customers to make sure they don’t miss their events.
- How to Resend Notifications to CustomersIf a customer accidentally deletes their email or didn’t receive it, you can easily resend notifications directly from the Dispatch Center.
- How to Create Bundles V2Bundles V2 gives you more flexibility to sell session packages that can be used across multiple listings and booking types.
- Setting How Far in Advance Customers Can BookLearn how to set how far in advance customers can book your “By Appointments” sessions.
- How to Resend a Notification to a Different Email AddressIf a customer has entered the wrong email address when making a booking, you can easily resend the notification to a new email address from your Baluu dashboard.
- How to Cancel a Booking and Issue a Refund
- How to Create an Online Event on BaluuLearn how to set up an online event on Baluu and ensure your sessions are clearly marked as online from the start.
- How to Use Your Bundle (Customer Guide)
- How to Update Your Subscription PlanYou can easily manage, upgrade, downgrade, or cancel your subscription directly from your account.
- How to Email All Your Customers
- Introducing the New Basket FunctionWe’ve introduced a new Basket Function that allows customers to purchase multiple events or products in one single checkout.
- Multi-Date Selection: Allow Customers to Book Multiple Dates in One PurchaseWe’ve introduced a new feature called Multi-Date Selection, allowing customers to purchase multiple session dates in a single transaction.
- How to Change the Email Address Customers Reply To
- Product Reviews & Post-Dispatch Emails
- Customers Section
- Understanding Min / Max Selection for Add-on Groups
- Managing Reviews in Baluu
- Trigger Settings
- How to Set Up and Sell Memberships on Baluu
- How to add Booking Policies
- I Have Available Spots in My Availability, but My Website Shows Sold Out
- Managing Membership MembersYou can easily view and manage all your membership customers in one place.
- How to Manually Add a Booking Using a Customer’s Bundle or Membership
- How to Show Exact Spaces Remaining on Your ClassIf your class or event is showing “few spots” instead of the exact number of spaces left, you can easily update this setting.
- Managing Tickets & Pricing (Tickets V2) +Tickets V2 gives you more flexibility and control over how you sell tickets on Baluu.
- How to Change Ticket Prices for Future Fixed-Date Sessions Without Affecting Existing Dates
- Recommended Baluu Website Image Guidelines
- How to Create and Send Newsletters in BaluuYou can now send newsletters directly to your customers in Baluu — no need for third-party tools.
- How to Change Payment Details for Private Payments and Invoices?
- How to Merge Two Customer Accounts
- Late Booking ToleranceLate Booking Tolerance allows you to keep sessions bookable for a short period after they have started.
- How to Update the Date, Time or Location of an Existing Term
- Calendar View
- Navigation Bar: Front Desk & Admin
- How to Set Up Customer and Attendee Fields
- Overview
- Booking Cutoffs
- Managing Customer Fields and Attendee ProfilesYou can now manage the information you collect from customers in two different ways: through Customer Fields and Other Fields.