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FAQs

Answers to frequently asked questions

2 authors76 articles
How to run a test booking on BaluuLearn how to run a FREE test booking on your Baluu system
How to close your Baluu accountHow to delete your account with Baluu.
How do I permanently delete my account?This article runs through the process of closing your Baluu account.
How Do I Create Gift Cards?I want to create gift cards for my event(s).
How do I delete an instructor/team member?I would like to delete an instructor/ team member from my Baluu account.
How do I set a minimum age for my event?
How to Export Customer DataThere are a few different ways to export customer data in Baluu, depending on what you need.
What video conference platform can I use to host my online events?Find out about which video conferencing platforms you can use for your online events
Can I resend any auto-emails to my customers?Resend automated emails like booking confirmations, reminders and review requests to your customers.
Is Baluu GDPR Compliant?Read up on GDPR basics and how we treat our customers and their data with care and respect.
How do I add a new event location?Great, another location! Make sure you add it correctly using our guideline below.
How to Hide, Archive or Delete an Event
How to Manage and Create Discount Codes?Offering discounts is a great way to attract and retain customers. This guide will walk you through the process of creating and managing discount codes, ensuring your customers can enjoy…
How to Add and Manage Team MembersAdd and manage team members, assign roles, and control access permissions.
My customer doesn't know where to input their discount codeShowing you where your customers can input their discount code.
What emails will my customers receive, and how do I edit them?What emails your customers will receive.
How to prevent last minute bookingsHow to stop last-minute bookings on: Fixed Dates & Times, Appointments, and Group Requests.
SMS 2 Factor AuthenticationSetting up SMS 2FA is easy with Baluu
How to Extend Gift Card Expiry Dates
How to Disable or extend a Gift Card from Your Dashboard
How to Edit Customer DetailsThis detailed guide outlines the process of editing the name, email, or phone number of customers
Invoice Management: Marking as Paid and Cancelling InvoicesIn this article, we'll guide you through the process of managing your invoices, whether you want to mark them as paid or cancel them.
Setting the ticket Price for Your Appointment BookingsIn this article, we will guide you through the process of setting up ticket costs for each appointment in your booking system.
How to Add a Mandatory Tick Box for Terms & ConditionsThis guide explains the process of adding a mandatory tick box for Terms & Conditions during checkout.
Why Customers Encounter Errors When Trying to Cancel or Reschedule EventsThis guide offers simple instructions on enabling customers to reschedule or cancel their event sessions.
How to Access Invoice from Baluu and Manage BillingThis guide provides step-by-step instructions on how to access and manage your invoices from Baluu.co.uk.
Recaptcha - protecting customer dataExplaining Recaptcha, why it is important and what to do when it fails.
How to Change Your Payout ScheduleYour payout schedule is managed by Stripe and can only be changed from within your Stripe account — it's not controlled by Baluu.
Where to View Your Bookings and Estimated EarningsChecking your earnings and bookings is quick and easy.
How to Change Your Baluu Booking Website LinkOn Baluu, you can easily change your business name at any time, and your sharing link will automatically be updated.
Customer Login Centre - How customers can manage their bookings on BaluuCustomers can now log in on Baluu for a more personalised experience — no account creation needed.
How Customers Can Reschedule or Cancel Their Session with YouThis article provides a step-by-step guide on how your customers can cancel or reschedule their sessions with you.
How to Update Event AvailabilityUpdating the event availability for a particular session is a straightforward process.
Adding new time slots to existing by appointment availabilityAdding new time slots to your existing by-appointment booking availability is really easy.
Time Off (For Appointment-Based Sessions)If you sell your sessions by appointment (using calendar availability), you can block time off in your calendar when you’re unavailable — for example, during holidays, training days, or personal…
How to Redeem a Gift Card: A Step-by-Step GuideRedeeming a gift card is a straightforward process.
Request New FeaturesGot an idea for a new feature? Let us know! Send us your requests, and our team will review them and consider implementing them to improve our service.
How to Manually Add an Attendee to a Session in BaluuIf a customer is unable to book online (for example, they contacted you directly or are having trouble with the booking process), you can manually add them to a session.
How do I redeem a gift voucher/gift card?Watch this video to see how easy it is to redeem your voucher!
How to Add an HTML Tag to Your Baluu WebsiteBy following these steps carefully, you can effectively add HTML tags to your Baluu website, enhancing your data analysis capabilities and optimizing your online presence.
How to add or remove guests from a bookingWhether you're dealing with single sessions, group bookings, or appointments, adjusting your guest list is easy.
How to Review Emails Sent to Your CustomersEasily check which emails have been sent and to whom.
Duplicate ListingIf you already have a listing but want to create an identical one, please follow this guide.
Managing Event Availability: Avoid Double Booking with Mutual ExclusionHere's how our new 'Mutual Exclusion' feature can help you maintain organised bookings.
How to Enable Notifications for Your EventsKeeping track of your bookings is easier with our enhanced notification system.
How to Enable Google and Apple Pay?With Baluu, you can use Google and Apple Pay with any subscription plan.
How to Find a Customer Payment in the Stripe Payouts Page?Sometimes you may want to cross-reference or confirm whether a customer has paid and if their payment is included in your Stripe payout.
Search HelpWe’ve introduced a new Search feature to help you quickly find important information across your dashboard.
RemindersYou can configure automatic reminder notifications for your customers to make sure they don’t miss their events.
How to Resend Notifications to CustomersIf a customer accidentally deletes their email or didn’t receive it, you can easily resend notifications directly from the Dispatch Center.
How to Create Bundles V2Bundles V2 gives you more flexibility to sell session packages that can be used across multiple listings and booking types.
Setting How Far in Advance Customers Can BookLearn how to set how far in advance customers can book your “By Appointments” sessions.
How to Resend a Notification to a Different Email AddressIf a customer has entered the wrong email address when making a booking, you can easily resend the notification to a new email address from your Baluu dashboard.
How to Cancel a Booking and Issue a Refund
How to Create an Online Event on BaluuLearn how to set up an online event on Baluu and ensure your sessions are clearly marked as online from the start.
How to Use Your Bundle (Customer Guide)
How to Update Your Subscription PlanYou can easily manage, upgrade, downgrade, or cancel your subscription directly from your account.
How to Email All Your Customers
Introducing the New Basket FunctionWe’ve introduced a new Basket Function that allows customers to purchase multiple events or products in one single checkout.
Multi-Date Selection: Allow Customers to Book Multiple Dates in One PurchaseWe’ve introduced a new feature called Multi-Date Selection, allowing customers to purchase multiple session dates in a single transaction.
How to Change the Email Address Customers Reply To
Product Reviews & Post-Dispatch Emails
Customers Section
Understanding Min / Max Selection for Add-on Groups
Managing Reviews in Baluu
Trigger Settings
Baluu Navigation Menu
How to Set Up and Sell Memberships on Baluu
How to Set Different Booking Policies for Specific Tickets
I Have Available Spots in My Availability, but My Website Shows Sold Out
Managing Membership MembersYou can easily view and manage all your membership customers in one place.
How to Manually Add a Booking Using a Customer’s Bundle or Membership
How to Show Exact Spaces Remaining on Your ClassIf your class or event is showing “few spots” instead of the exact number of spaces left, you can easily update this setting.
Managing Tickets & Pricing (Tickets V2)Tickets V2 gives you more flexibility and control over how you sell tickets on Baluu.
How to Change Ticket Prices for Future Fixed-Date Sessions Without Affecting Existing Dates
Recommended Baluu Website Image Guidelines