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FAQs

Answers to frequently asked questions

Why can't I make changes to my date?Are you unable to make changes to a date that has bookings?
How to run a test booking on BaluuLearn how to run a FREE test booking on your Baluu system
How to collect customer postcodes at checkoutUse our checkout prompts to collect a customer's location
How to close your Baluu accountHow to delete your account with Baluu.
How to change the website linked to your widgetHere is a quick explanation of how to change the website URL which is linked to your customisable widget.
How to change your currency on BaluuQuick steps to change your currency on Baluu.
How do I permanently delete my account?This article runs through the process of closing your Baluu account.
Baluu's Black Friday OfferFind out more about our Black Friday offer for 2022.
I need to change the time / location of my event - how do I inform my customers?Any changes to the date, time or location of the event needs to be managed as quickly as possible.
How can I see who is booked on each event?How can I manage guests and see who is booked on a date?
How Do I Create Gift Cards?I want to create gift cards for my event(s).
How do I update my Baluu plan?I would like to upgrade my Baluu business account plan.
How do I add private event terms and conditions?I would like to add Terms and Conditions to my private event(s)
How do I delete an instructor/team member?I would like to delete an instructor/ team member from my Baluu account.
How do I set a minimum age for my event?Adding a new event or updating an existing event? Make sure you set the minimum age.
How to Export Customer Data
What is the business referral scheme?Enjoying Baluu? Tell one of your friends about us, and get you both £100!
How to process a partial refund
What video conference platform can I use to host my online events?Find out about which video conferencing platforms you can use for your online events
Can I resend any auto-emails to my customers?Resend automated emails like booking confirmations, reminders and review requests to your customers.
Is Baluu GDPR Compliant?Read up on GDPR basics and how we treat our customers and their data with care and respect.
How do I add a new event location?Great, another location! Make sure you add it correctly using our guideline below.
Can I save my event as a Draft?I'm not ready to publish my event yet, but want to save what I've done so far
How can I view my reviews on Baluu?I would like to see my reviews
How to Manage and Create Discount Codes?Offering discounts is a great way to attract and retain customers. This guide will walk you through the process of creating and managing discount codes, ensuring your customers can enjoy…
How do I add an instructor, tutor, or team member?I need to add a team member or instructor for an event(s) and want to understand what permission types are available.
Can I keep my domain on Baluu?Learn how to transfer your domain to your Baluu bookings site
I've added a new event/listing, how do I share it?Sharing a new event/listing on Baluu.
My customer doesn't know where to input their discount codeShowing you where your customers can input their discount code.
I've upgraded, but my plan hasn't changedHave you upgraded but not gotten access to the new features yet?
What emails will my customers receive, and how do I edit them?What emails your customers will receive.
How to prevent last minute bookingsHow to stop last-minute bookings on: Fixed Dates & Times, Appointments, and Group Requests.
SMS 2 Factor AuthenticationSetting up SMS 2FA is easy with Baluu
How to Extend Gift Card Expiry Dates
How to Disable or extend a Gift Card from Your Dashboard
Step-by-Step Guide on How to Edit Buyer or Guest DetailsThis detailed guide outlines the process of editing the first name, last name, email, or phone number of buyers or guests for your bookings.
Invoice Management: Marking as Paid and Cancelling InvoicesIn this article, we'll guide you through the process of managing your invoices, whether you want to mark them as paid or cancel them.
Setting the ticket Price for Your Appointment BookingsIn this article, we will guide you through the process of setting up ticket costs for each appointment in your booking system.
Add or Edit a Product Delivery OptionThis guide provides step-by-step instructions on how to add or edit a delivery option in your Baluu.co.uk account.
How to Add a Mandatory Tick Box for Terms & ConditionsThis guide explains the process of adding a mandatory tick box for Terms & Conditions during checkout.
How to Edit Bundle Expiry Date and Adjust Session NumbersThis step-by-step guide will walk you through the process of editing the bundle expiry date and adjusting session numbers.
Why Customers Encounter Errors When Trying to Cancel or Reschedule EventsThis guide offers simple instructions on enabling customers to reschedule or cancel their event sessions.
Adding Code to HeaderThis guide provides step-by-step instructions on how to integrate your site with various popular services.
How to Access Invoice from Baluu and Manage BillingThis guide provides step-by-step instructions on how to access and manage your invoices from Baluu.co.uk.
Removing Sessions from your Course ListingThis article provides a step-by-step guide on how to delete sessions from a course listing.
How to Set Up Drop-in SessionsNow you can allow your customers to choose drop-in sessions in termly events.
Recaptcha - protecting customer dataExplaining Recaptcha, why it is important and what to do when it fails.
How to Change Your Payout ScheduleYour payout schedule is managed by Stripe and can only be changed from within your Stripe account — it's not controlled by Baluu.
Where to View Your Bookings and Estimated EarningsChecking your earnings and bookings is quick and easy.
How to Change Business Name and Sharing Link on BaluuOn Baluu, you can easily change your business name at any time, and your sharing link will automatically be updated.
Customer Login Centre - How customers can manage their bookings on BaluuThe log-in feature is now available on Baluu, allowing customers to create an account that provides a more personalised experience.
How Customers Can Reschedule or Cancel Their Session with YouThis article provides a step-by-step guide on how your customers can cancel or reschedule their sessions with you.
How to Turn On/Off Review RequestsIn this guide, we'll walk you through the steps to control review requests for your events.
How to Update Attendee Numbers for a Specific Session in a TermUpdating the attendee numbers for a particular session within a term is a straightforward process.
Adding new time slots to existing by appointment availabilityAdding new time slots to your existing by-appointment booking availability is really easy.
Time Off FeatureTime Off feature helps you manage your timetable easily, without any issues.
How to Redeem a Gift Card: A Step-by-Step GuideRedeeming a gift card is a straightforward process.
Request New FeaturesGot an idea for a new feature? Let us know! Send us your requests, and our team will review them and consider implementing them to improve our service.
How to Manually Add a Booking in BaluuAdding a booking in Baluu is a straightforward process. Follow these steps to ensure your bookings are accurately recorded.
How do I redeem a gift voucher/gift card?Watch this video to see how easy it is to redeem your voucher!
How to Correct Your Location on the MapIf your location on the map shows the wrong location, you can move around the map and put the locator in the right spot.
How to Add an HTML Tag to Your Baluu WebsiteBy following these steps carefully, you can effectively add HTML tags to your Baluu website, enhancing your data analysis capabilities and optimizing your online presence.
Managing Guests in Your Bookings: How to Add or Remove ThemWhether you're dealing with single sessions, group bookings, or appointments, adjusting your guest list is easy.
How to Review Emails Sent to Your CustomersEasily check which emails have been sent and to whom.
Duplicate ListingIf you already have a listing but want to create an identical one, please follow this guide.
Add-Ons for Appointment BookingYou can now include add-ons in appointment bookings, allowing your customers to purchase additional items along with their class. This could be equipment, extra assistance, or anything else you offer.
How to Remove Unwanted ReviewsSometimes, you might receive a review that seems slightly unfair or was written with bad intentions. Luckily, you can handle them effectively.
How to Respond to a ReviewYou can respond to your customer reviews by thanking them for their feedback or providing clarifications if needed.
Managing Event Availability: Avoid Double Booking with Mutual ExclusionHere's how our new 'Mutual Exclusion' feature can help you maintain organised bookings.
How to Enable Notifications for Your EventsKeeping track of your bookings is easier with our enhanced notification system.
How to Enable Google and Apple Pay?With Baluu, you can use Google and Apple Pay with any subscription plan.
How to Find a Customer Payment in the Stripe Payouts Page?Sometimes you may want to cross-reference or confirm whether a customer has paid and if their payment is included in your Stripe payout.
How to Select Bundle Sessions on Behalf of a CustomerThis will allow you to choose specific dates and assign sessions on behalf of the customer.
How to Cancel One or More Sessions from a Bundle and Issue a Partial RefundLearn how to cancel sessions from a bundle and issue a partial refund.
Search HelpWe’ve introduced a new Search feature to help you quickly find important information across your dashboard.