Baluu has no hidden charges - there is the subscription fee, if you choose a paid plan, and the transaction or payment processing fee taken by Stripe Express Connect.
What are payment processing fees?
Payment processing fees are fees charged to merchants and businesses for processing card payments and online payments from customers. Almost all booking and payment systems have them.
How do they work on Baluu?
We use Stripe to process your customers’ credit card payments, ensuring a seamless refunds process and full support for international transactions.
How much are they?
Commission Fees with Stripe Standard Account*:
- For free accounts: 5%.
- For Lite plan subscriptions: 3%.
- For Standard subscriptions: 2%.
- For Enterprise subscriptions: up to 1%.
You can find the type of your Stripe account by going to your Dashboard, pressing 'Admin,' and then selecting 'Bank/Finance'.
What is included in each plan you can find at https://www.baluu.co.uk/pricing
Where can I see how much I'm being charged?
Baluu has a handy 'Income' page where you can see any discounts or charges on your events.
To get there, from your Dashboard, press 'Income' then 'Income by Sales Date'.
*1 - please note that our fees double if you opt for the legacy Stripe Express account.