What Are Post-Event Emails?
Post-event emails are automatic messages sent to customers 24 hours after an event ends. These emails can be used to:
Thank attendees for joining
Invite them to leave a review
Redirect them to an external review platform
Or be disabled entirely if you prefer not to send follow-ups
To manage these settings, go to Services, select Settings, then click Event Reviews.
Post-Event Email Options
1. Review Request
This option sends a thank-you email that includes a direct link for customers to leave a review on your Baluu page.
2. External Review
Prefer using a third-party platform like Google Reviews?
This option redirects customers to an external review site instead of Baluu’s internal review system.
3. Thank You Only
This sends a simple thank-you email with no review request.
A good choice if you want to stay in touch without asking for feedback.
4. Disabled
If you don’t want any post-event emails sent, you can disable them completely.
Per-Listing Overrides: Full Control Per Event
Not all events are the same — and Baluu understands that.
Under Per-listing overrides, you can customise post-event emails for individual events.
How to Disable or Enable Reviews
To manage your review display settings, follow these steps:
Go to Services
Select Settings
Click Event Reviews
Open the Review Display tab
From there, you can toggle reviews on or off for:
Show existing reviews and testimonials on my listing
Show existing reviews and testimonials on my homepage
