How do I port my phone number into Barti?

Who this is for: Any practice porting an existing phone number into Barti for texting and VoIP calling. This is typically completed during onboarding with your implementation team.

Before you start, you'll need:

Fill out the Twilio Authorization Form PDF provided by your implementation team and send it back to them.

Send your most recent billing statement for the phone number to your implementation team. Carriers use billing documents to verify ownership — without the correct documentation, your port request may be rejected.

Required documentation varies by number type:

Once your number has been ported, register your desk phones and configure inbound call settings in Barti. See How do I add a VoIP phone in Barti? to get started.

Your implementation team will confirm when the port is complete. After that, calls and texts to your ported number will route through Barti.

The most common cause is mismatched or missing documentation. Confirm that your billing statement clearly shows the phone number being ported and matches the account holder name on the authorization form. If you're porting a Google Voice number, a billing statement isn't accepted — you'll need a screenshot of the Google Voice settings page showing both the number and your email address. Contact your implementation team to resubmit.

A receipt of purchase or a screenshot of your account portal showing the number is acceptable for toll-free, landline, and VoIP numbers. Contact your implementation team if you're unsure whether your documentation qualifies.

Reach out to your implementation team directly, or submit a support ticket.