Who this is for: All Barti users. Reconfiguring the integration requires admin access.
How do I tell if the app is working?
The Barti Machine Integration app shows a green icon on your desktop. When a file is actively being sent to Barti, the icon spins. A green, still icon means the app is running but idle — that's normal between readings.
My device reading isn't appearing in Barti
Work through these steps in order:
Confirm the file path is correct. Open the Barti Machine Integration app and check the directory you configured. If it doesn't match where your device exports files, update it.
Navigate to that folder on your computer. If an exported file is already sitting there from a previous reading, delete it.
Reprint from the device to create a new file. Watch the folder — if the app is working, the file will appear and then disappear (if Delete after import is enabled).
If the file is created but not picked up, delete it and export from the device again.
Topcon only: If the file still isn't picked up, restart the Topcon device and try again.
If none of the above works: delete the file, restart the device, restart the computer, reopen the Barti Machine Integration app, and try once more.
Marco Connect isn't generating a file
Close the Barti Machine Integration app (this prevents the file from being deleted automatically while you test).
Run a normal data output from your device — for example, take a typical autorefract.
Navigate to the Marco Connect output folder: Tools > Options > Output Path.
Check whether a new XML file was created.
If yes: Relaunch the Barti Machine Integration app, refresh the exam page in Barti, and try again.
If no: Marco Connect isn't generating the file. Contact support@barti.com for next steps, and include the firmware version of your device if known.
Topcon: the shared folder isn't connecting
The Topcon device must be configured to write XML data to a shared network folder, and the PC running the Barti app must be on the same network with access to that folder. If you need help with this configuration, contact Topcon Support at 1-866-922-6278 (Monday–Friday, 8 AM–8 PM EST). Have the device serial number ready — Topcon may ask you to install the Access Remote Support app for remote access.
Huvitz / HDR-Mate: data appears in the folder but won't upload
Reboot the Huvitz equipment. If the issue continues, contact Coburn Technologies at 800-262-8761 for hardware or HDR-Mate support. If you have an established rep, reaching out directly is typically faster than the general support line.
Frequently asked questions
Do I need to install the Barti app on every computer?
Yes, if your devices drop files to that computer's local folders. Each computer that receives device output needs its own installation of the Barti Machine Integration app.
Can I use network folders instead of local folders?
Yes. If your devices send files to a shared network folder, consider working with your vendor to set up device- or room-specific subfolders (e.g., Exam Room 1, Exam Room 2). Separate folders make it easier to identify the correct reading when importing into a patient exam.
Should I enable Delete after import?
Yes. Delete after import keeps your export folder clean and prevents the app from attempting to re-process files that have already been uploaded to Barti.
Can I close the app when I'm not using it?
No. The app must remain open and running at all times to capture device readings. If your PC restarts, reopen the Barti Machine Integration app manually before taking readings — it does not launch automatically on startup.
Can the app watch more than one folder?
Yes. You can add a directory for each device or exam lane. Avoid adding the same folder twice — doing so may cause readings to import twice.
Can I pull multiple lensometry readings in one data pull via Marco Connect?
No. Marco Connect is designed for single-pair measurements and will overwrite previous data. Only the most recent reading is available to pull into Barti.
How do I access the app log?
The app shares its log with Barti automatically every 8 hours. To access it manually:
Open File Explorer.
Click the address bar and paste:
%APPDATA%\BartiMachineIntegration\BartiMachineIntegrationOpen the logs folder and locate the log file.
If you're contacting support, the log file is the most useful thing to include.
My issue isn't listed here
Contact support@barti.com and include your log file if possible.