Who this is for: All Barti users who post EyeMed payments.
Before you start, you'll need:
The EyeMed EOB pulled from the EyeMed provider portal — not TriZetto
The mass payment record open in Barti with header fields completed
See How do I post an insurance payment in Barti using mass payments? if you haven't set up the mass payment yet.
Key facts about EyeMed before you post
Always use the EyeMed portal EOB — never the TriZetto version. The EyeMed EOB in TriZetto does not show chargebacks. If you post from it, your write-offs will be wrong and invoices will not zero out correctly.
EyeMed shows both a payment amount AND a separate chargeback column on the same line item.
EyeMed sometimes charges sales tax — this appears as a separate line on the EOB and must be posted as an additional chargeback.
EyeMed code numbers sometimes have extra digits vs. your EHR codes. Match by charge amount if the last two digits differ.
Posting a standard EyeMed payment with chargeback
Example: EyeMed shows frame payment $40, frame chargeback $16.
Calculate the net payment: $40 − $16 = $24.
Enter $24 in the right column (Insurance Amount Paid).
In the middle column, add two adjustment lines:
Line 1 — CO-45 Contractual: the full outstanding insurance balance (e.g., $110)
Line 2 — Chargeback: $16 (matching the chargeback amount from the EOB)
Verify the invoice zeros out.
Click Apply Payment to Invoice.
Note: EyeMed's EOB math does not always equal your billed amount exactly, especially for frames. The contractual write-off should be billed amount minus patient responsibility — not necessarily what the EOB shows as "write-off."
Posting EyeMed sales tax
When iMed charges sales tax:
Locate the tax line on the EyeMed EOB.
In the middle column, add a Chargeback adjustment for the tax amount.
In the right column, enter the tax as a negative payment (matching amount).
Posting math quick reference
Scenario | Right column | Middle column |
Payment $40, chargeback $16 | Net: $24 | CO-45: outstanding balance + Chargeback: $16 |
Sales tax $4.50 | −$4.50 | Chargeback: $4.50 |
Troubleshooting
The invoice isn't zeroing out after posting.
The most common cause is using the TriZetto EOB instead of the EyeMed portal EOB — chargebacks are missing from the TriZetto version. Pull the EOB from the EyeMed portal and recheck your numbers.
The EyeMed code on the EOB doesn't match the CPT code on my invoice.
EyeMed appends extra digits to some codes. This is a known issue — match line items by charge amount rather than expecting an exact code match.
EyeMed is charging sales tax but I'm not sure where to add it.
Add the sales tax as a chargeback line in the middle column with a matching negative payment in the right column. You can attach it to an existing line item (e.g., CR-39 lens) or add it as a standalone adjustment row.
I received a check from EyeMed that starts with "S." Do I need to post it?
No. A check number that starts with S is a statement, not a payment — EyeMed uses these to show account activity, not to send funds. Do not post statement checks in Barti.
I don't see any payments from EyeMed, but I have a check from "First American." Is that the same thing?
Yes. EyeMed payments sometimes arrive under the name First American instead of EyeMed. Treat these the same as any other EyeMed payment and post them manually using the standard EyeMed posting steps.