Who this is for: All Barti users who post insurance payments.
EOB locations by insurance type
Insurance type | Where to find the EOB |
Medical (Medicare, commercial payers) | TriZetto → Manage Payments → View Insurance Payments |
VSP (Vision Service Plan) | VSP provider portal directly |
iMed / EyeMed | iMed provider portal directly — do not use the TriZetto EOB for iMed |
Davis Vision / Spectera / Superior Vision | TriZetto or their provider portal — either is acceptable |
Paper checks / non-electronic payments | Scan into Barti under the Bill Billings patient record for tracking |
Important: The iMed EOB in TriZetto does not show chargebacks. If you post from the TriZetto version for iMed, your write-offs will be wrong and invoices will not zero out correctly. Always use the iMed portal.
Finding a medical EOB in TriZetto
Log into TriZetto at mytools.gatewayedi.com.
Go to Manage Payments → View Insurance Payments.
Click Advanced Search and set the date range to This Month to Date.
Search by check or reference number. If the payment doesn't appear, try adjusting the date range by ±1 day — Barti sometimes shows the payment one day before TriZetto's official check date.
Click the gray row to open the EOB.
Finding a denial or zero-dollar EOB in TriZetto
Zero-dollar EOBs and denials are archived after download. To find them:
In TriZetto → Manage Payments → View Insurance Payments, check the Show Archived (Previously Downloaded) Remittances checkbox.
Click Search.
Locate the EOB by date or reference number.
Tracking paper check receipt
If a payer mails a paper check instead of sending an EFT:
When the check arrives, scan it.
Upload it into Barti under the Bill Billings patient record in the Files section.
This creates a trackable record for reconciliation.
To avoid paper checks, complete EFT enrollment with each payer in TriZetto. See How do I set up TriZetto before submitting my first claim?