We’d like to address a recent issue regarding the labeling of a batch of our Coco Cotton Bean Bags. A small number of bean bags in this batch were incorrectly labeled with a 'polyester' tag. We want to assure our valued customers that this was a labeling error and does not affect the quality or composition of the product in any way.
What Happened?
Due to an oversight during the manufacturing process, a batch of our Coco Cotton Bean Bags was mistakenly tagged with polyester labels instead of the correct cotton labels. We understand how important it is for you to know exactly what materials are in the products you purchase, and we sincerely apologize for any confusion this may have caused.
What Are the Materials in the Bean Bags?
We want to reassure you that the **Coco Cotton Bean Bags are, and always have been, 100% cotton**. The filling is made from high-quality cotton fibers, and the outer fabric is also made from soft, durable cotton. The polyester label was an error, but the product itself is still fully in line with our commitment to providing natural, cotton-based products.
How Can I Be Sure?
If you're unsure whether your Coco Cotton Bean Bag is from the affected batch, you can check the product's packaging or reach out to us directly. We’ll be happy to confirm whether your specific item was impacted. Additionally, if you ever have concerns about the authenticity of the materials, feel free to contact our customer service team, and we’ll provide any necessary verification.
What Should I Do If I Received an Incorrectly Labeled Product?
If you have purchased one of the affected bean bags and are concerned about the labeling error, please get in touch with our customer service team. We will be more than happy to assist you with a return, exchange, or any other solution that will resolve the issue to your satisfaction.
Our Commitment
We take pride in the quality of our products and the trust our customers place in us. Rest assured, we have already taken steps to ensure this labeling issue does not occur again. We appreciate your understanding and continued support.
Thank you for choosing our Coco Cotton Bean Bags. If you have any further questions, please don’t hesitate to reach out!