If your product arrives damaged, we sincerely apologise and will work quickly to make it right. All items are carefully inspected and packaged before shipping, but occasionally damage may occur in transit.
What to Do:
Contact us within 48 hours of receiving your order
Provide your order number and a brief description of the issue
Attach clear photos showing the damage and packaging (if applicable)
This helps us assess the issue and resolve it quickly.
What Happens Next:
We’ll review your claim and, once approved, offer a replacement, repair, or refund, depending on the situation
In some cases, we may arrange a return shipping label or pickup
There’s no extra cost to you for damaged goods reported within the required timeframe
In Summary
If your item arrives damaged, contact us within 48 hours with your order details and photos. We’ll arrange a quick resolution at no cost to you.
Need help now? Contact our support team here – we're ready to assist!