Missing cashback concerns
If your cashback hasn't appeared as expected, don't worry. Reach out to us within 48 hours of your transaction. Here’s how:
Create a Missing Rewards Ticket: Head to Benjamin Customer Support.
Share the Details: Provide as much information as possible about the transaction. Our team will guide you on the specifics to include on your form.
This process helps us quickly identify and rectify discrepancies, ensuring you receive the rewards you've earned.
Ensuring You Receive Your Cashback Claims
For Safari Extension Users 🌐
Make sure you're browsing with Safari and that the Benjamin extension is active during your purchase. It's essential for tracking your cash back accurately.
For Booking Through Benjamin 🏨
Ensure your entire booking process, from start to finish, is done within Benjamin. If cashback is missing post 5 days of completing your transaction (like hotel stays or car rentals), it's time to contact us.
For Gamers 🕹
Disable VPNs and enable app tracking. Use one device for your gaming activities to ensure seamless tracking of your rewards. If you've downloaded the game before discovering it on Benjamin, unfortunately, those specific rewards won't be available.
Online Shopping Tips 🛒
To maximize your online shopping rewards, follow these guidelines:
Navigate to the Merchant: Use the 'Shop Now' button within Benjamin to ensure your visit is tracked.
Payment Method: Always pay with a card that's linked to your Benjamin account. Avoid using PayPal or similar services for these transactions.
Linking New Cards: Wait 24 hours after connecting a new card to make purchases. This ensures your card is fully integrated into the system.
Offer Details: Stay updated on the offer's validity and rules. Pay attention to exclusions, daily caps, and specific payment methods to qualify for cash back.
If your cashback is missing after 7 days, or if it remains pending for more than 14 days, please get in touch through the Benjamin app. Our team is here to investigate and ensure you receive every cent of your cashback.
We're committed to a hassle-free experience, ensuring you enjoy every benefit of shopping, gaming, and booking with Benjamin.
How can I ensure that my activities are properly tracked for rewards?
To make sure every step of your Benjamin journey—from gaming to online shopping—gets the reward recognition it deserves, here's what to look out for:
Gaming Achievements
It's crucial to ensure that you've allowed tracking on your device by the Benjamin app. This step is key to making sure all your gaming activities are meticulously tracked, leaving no achievement unnoticed. 🔎
Also, keep an eye on the game or app you've downloaded through Benjamin. A progress ticker should appear next to it, showing how close you are to earning your rewards. It's your digital cheerleader, encouraging you every step of the way!
Online Shopping with Safari Extension
For those savvy shopping sprees using the Safari extension, a claim button will pop up on your home screen in the Benjamin app shortly after your purchase. This is your cue to claim your cashback with just a tap. 💸
By keeping an eye out for these indicators, you can rest assured that your activities are being properly tracked, paving the way for a seamless reward claiming experience!