Besty can handle pet inquiries automatically — confirming pet fees, collecting pet counts, and enforcing your policy. Getting the setup right avoids the most common issues operators run into.

If Besty is quoting the wrong pet fee (e.g., $75 instead of $85 per dog), update the fee in your knowledge base or listing settings. After updating, verify the change in a test conversation. Note: if the fee was recently changed, it may take a short time to propagate across all listings.

Besty should not ask whether a pet is a service animal unless the guest brings it up first. Doing so can create a poor guest experience and may raise legal concerns. Set your pet policy instruction to:

"Send the pet policy and fee amount when a guest mentions they are bringing a pet. Do not ask if the pet is a service animal. Only address service animal status if the guest raises it themselves."

If Besty is asking a guest about their pet after the guest already confirmed it, the conversation context may not be carrying forward correctly. Report the guest name and conversation to your support channel so the team can review the prompt behavior and adjust.

Besty can collect pet information via messaging, but the guest count or pet field in your PMS needs to be updated manually (or via an automated Guesty trigger) to ensure the reservation reflects the correct details and any applicable charges are applied.