Besty's basics
Learn to optimize all that Besty has to offer.
By User and 1 other2 authors84 articles
- Setting Up Automated Cleaner NotificationsLearn how to configure Besty to automatically notify your cleaning team when guests check out.
- How do Task Automations work?Task Automations are rules in the Operations Portal that automatically generate tasks. Besty supports 73+ automations, so you can cover just about every scenario.
- What is the Operations Portal and how do I navigate it?The Operations Portal is Besty AI's task and property management hub, directly integrated with your guest communications and AI automation.
- What can the Besty mobile app do?Your team can access everything through the dedicated Besty mobile app. It's built for field use.
- What can I do from the Listings page?The Listings page shows all your active and inactive listings. You can activate and deactivate a listing using the toggle button on the left.
- What information is on a listing's detail page?In the Operations Portal, clicking into a listing from the Listings tab opens a detail page. It has a left-side navigation (Tasks, Calendar, Settings) and five tabs.
- How do I configure the Late Check-Out upsell?The Late Check-Out upsell lets guests pay to check out later. Most of these settings can be replicated from the Early Check-In upsell.
- How does the Knowledge Base work, and what should I add to it?The Knowledge Base is like the AI's brain. It stores the knowledge Besty has about your properties.
- What are Journeys and how do I configure them?Journeys are automated message sequences sent to guests around key moments in their stay.
- What is the Guest Portal and how do guest sequences work?
- What's in General Settings?General settings cover account-wide configuration options.
- How do I configure the Early Check-In upsell?The Early Check-In upsell lets guests pay to check in early. Here are the settings that control it.
- How do Broadcasts work?Broadcasts let you send mass messages to guests. They're useful for situations such as local emergencies, security issues, or infrastructure failures.
- How does the Booking Booster upsell work?The Booking Booster lets you sell extra nights to guests or extend their stay at a discount. There are two modes for selling extra nights.
- What do the Analytics and ROI pages show?
- How do I configure my account settings and notifications?Account settings live under Settings > My account.
- How do AI Messaging and Autopilot work?The AI Messaging settings control how Besty's AI communicates with guests.
- Why Aren't Door Codes Being Sent in Guest Messages?Troubleshooting steps to take when door codes aren't included in your arrival instructions to guests.
- Troubleshooting Early Check-In and Late Check-Out UpsellsLearn what to do if guests are seeing wrong pricing or upsell messages aren't appearing correctly.
- How to Enable Automation Workflows in BestyLearn how to turn on automated workflows like review follow-ups and how the validation process works.
- How to Add Custom Content to Your AI Knowledge BaseLearn how to add property-specific information to Besty's AI so it can answer guest questions accurately.
- Troubleshooting Your PMS ConnectionWhat to do when you see the yellow reconnection banner or your Uplisting connection has expired.
- How to Connect WhatsApp to BestyStep-by-step guide to connecting your WhatsApp number to Besty for guest messaging.
- How to Cancel or Change Your Besty SubscriptionLearn how to cancel your Besty subscription or make changes to your plan.
- How Besty Billing WorksLearn how Besty's billing model works, when you're charged, and how to get your invoice.
- How do Autopilot Workflows work?Autopilot Workflows are Besty's SOP builder — they let the AI handle complex, multi-step guest situations automatically, branching based on guest responses.
- How does the Direct Booking Site Widget work?The direct booking site widget is an AI chat widget for your direct booking website that lets potential guests ask questions, filter properties, and check availability.
- How does the Smartlocks integration work?Besty's Integrated Locks product connects your smart lock devices directly into your Besty workflow, so your team has everything in one place.
- How do I manage users and permissions?There are two places to manage team members in Besty, depending on what you're configuring.
- What is the Upsells Portal?The Upsells Portal is the guest-facing view where guests see and book upsells.
- How does the unified Inbox work?The Inbox is Besty's unified inbox. It pulls messages in from your OTA, PMS, SMS (if set up), email, and WhatsApp (if set up).
- How do Task Templates work?Task Templates are your reusable checklists in the Operations Portal.
- What is in the Task Detail view?Clicking any task from anywhere in the Operations Portal opens a detail view. Here is what you'll find inside.
- How does Besty adapt to my communication style?How Besty learns your communication style, tone, and preferences
- Does Besty support multiple languages?Besty supports multiple languages for a more seamless experience
- If I turn off all my listings will I still be charged?Pricing for inactive listings
- Can I use Besty if I have multiple PMS’?How to use Besty with multiple PMS'
- What is the sandbox feature?What is sandbox and how does it work?
- Where will Besty send my invoice?Where to find your invoice
- Multi-user access and team collaborationAllow team members to access Besty
- Can I filter which guests receive Booking Booster offers?Utilizing the Booking Booster feature.
- Are taxes and fees automatically applied to the Booking Booster feature?Does the booking booster incur additional taxes and fees?
- Does Besty handle currency conversions?Currency conversion made easy with Besty!
- Does Besty send a second inquiry winback if the first offer gets a negative response?How inquiry winback responds
- How can I update information for my listing?How to update info for one listing or multiple listings
- How can I edit the information under "What Besty Knows"Update information for What Besty Knows
- What is draft mode?How does draft mode work?
- What is autopilot?How autopilot works!
- What is the difference between Autopilot and Drafts?The difference between autopilot and draft mode.
- Besty doesn't have an integration for my PMSBesty is happy to take requests!
- Create your own categories for host notesPersonalizing your Besty
- What is inquiry winback?What inquiry winback has to offer
- What are orphan nights?All about Besty's orphan night feature!
- What are bookend nights?Besty's bookend feature!
- How to analyze guest sentimentHow Besty analyzes your guest interactions
- If I reply to a guest, will Besty also respond?Will Besty send a duplicate response?
- How to Reverse or Cancel an UpsellStep-by-step guide for removing an unwanted upsell from a guest reservation and the ROI dashboard.
- What PMS' does Besty integrate with?A current list of PMS' Besty integrates with
- Why Is My Upsell Amount Incorrect?Understanding upsell pricing discrepancies, tax configuration, and what to do when the amount doesn't match what was offered.
- Privacy PolicyBesty AI privacy policy
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- Why Did Besty Stop Responding to a Guest Mid-Upsell?What to do when Besty offers a late checkout or extra night but then stops responding after the guest follows up.
- Cloudbeds Besty AI Integration
- Setting Up the Damage WaiverHow to configure damage waivers in Besty and use the correct variable in your automated Guesty messages.
- Damage Waiver FAQs: Holds, Refunds, and Double ChargesAnswers to common questions about damage waiver holds, releasing holds, guest double-charge concerns, and cancellations.
- Managing Escalation Notifications and the Instant Messaging SettingHow to enable escalation email alerts for your team and understand how the Instant Messaging setting affects notifications.
- Controlling When Besty Shares Check-In and Address InformationHow to prevent Besty from sending address or check-in details to guests too early, and how to configure the timing.
- How to Edit an Active WorkflowHow to find and modify a workflow that's already been enabled in Besty, including workflow templates.
- Owner and Owner-Guest Reservations: What Besty Does and Doesn't DoHow Besty handles reservations marked as owner stays or owner-guest stays, including upsell and messaging exclusions.
- Understanding Your Besty Invoice: Revenue Share and Processing FeesHow Besty's upsell revenue share works, the difference between Stripe and Guesty Pay rates, and where to find your invoice.
- VRBO and Booking.com Message SyncHow Besty receives messages from VRBO and Booking.com, why messages may not appear, and how to set up the proxy email connection.
- Besty Mentioning the Wrong Platform (e.g., Airbnb on a Booking.com Reservation)Why Besty sometimes references the wrong OTA in its responses and how to prevent cross-platform messaging errors.
- Rental Agreements and Access Code DeliveryHow Besty handles rental agreement signing, when access codes are sent, and what to do if a guest didn't receive their code.
- Besty Inbox Not Loading or Showing a White ScreenTroubleshooting steps when the Besty inbox appears blank, shows a white screen, or fails to load.
- Configuring Your Pet Policy in BestyHow to set up pet policy handling correctly, avoid common issues like wrong fees or repeated questions, and handle service animal inquiries.
- Stopping Besty from Responding to "Thank You" and End-of-Conversation MessagesHow to train Besty not to send unnecessary replies when guests say goodbye, thank you, or close out a conversation.
- Reviewing and Approving Pending Items in Teach BestyWhat the Teach Besty review queue is, why pending items matter, and how to approve or reject them to improve Besty's responses.
- Early Check-In and Late Checkout: Pre-Reservation via the Guest PortalHow guests can pre-reserve early check-in and late checkout add-ons, when offers are sent, and how monthly bookings should be configured.
- Besty Only Answering One Question When a Guest Asks MultipleWhy Besty sometimes addresses only part of a guest's message and what to do about it.
- Duplicate or Broken Messages in Guest ConversationsWhy guest messages or automated messages sometimes appear split, duplicated, or disconnected in Besty, and how to resolve it.
- Smart Lock Integration: Setup, Access Codes, and Supported DevicesHow to connect smart locks to Besty, how access codes are generated, and which lock brands are supported.
- Setting Up the Besty Website Chat WidgetHow to add the Besty chat widget to your direct booking website so guests can ask questions and check availability.
- Listing Sets and Tiers: How to Organize Your Properties in BestyWhat listing sets are, how to create and assign listings to tiers, and why the correct tier matters for damage waivers and pricing.
- Besty Phone System: Calling, IVR, Voicemail, and Caller IDOverview of Besty's built-in phone system — inbound routing, IVR menus, outbound calling, voicemail transcription, and caller ID features.