The problem
By default, Besty may respond to messages like "Thank you!", "We just checked out, thanks!" or "Have a great day!" with generic replies (e.g., "You are very kind!"). These responses can feel out of place, especially when a guest is signing off or has already departed.
How to fix it
Add an explicit instruction to your Besty knowledge base telling it not to respond to closing messages:
"Do not reply to messages that are simply expressions of thanks, goodbyes, or acknowledgements where the guest is clearly ending the conversation. Examples: 'Thank you!', 'We had a great stay!', 'Just wanted to say thanks', 'We're heading out now'. If no action or response is needed, do not send a message."
To add this instruction:
Go to app.getbesty.ai/teachBesty.
Add the instruction as a general rule that applies across all listings.
Save and allow a few minutes for it to take effect.
Why this matters
Unnecessary replies after a guest closes a conversation can feel awkward and reduce the professionalism of your guest experience. Silencing Besty on these message types ensures your last touchpoint with a guest is intentional — not automated filler.
Related: post-checkout review requests
If you want Besty to follow up after checkout (e.g., to request a review), use a scheduled workflow triggered by the checkout date rather than a reactive message. This way, the review request goes out at the right time regardless of what the guest's last message was.