Overview
Besty includes a built-in phone system that handles inbound and outbound calls directly from the dashboard. All calls and transcripts are linked to the relevant guest conversation in your inbox.
Inbound call routing
You can configure how incoming calls are handled with a waterfall routing system:
Set routing levels, schedules, and listing scopes so calls go to the right person at the right time.
Filter by caller type (e.g., guest vs. owner) to route calls differently depending on who's calling.
IVR / dial tree ("Press 1 for...")
Besty supports custom IVR menus with personalized greetings. Each menu option can route to a Besty waterfall or forward directly to an external phone number. For example: "Press 1 for check-in help, Press 2 to speak with the property manager."
Outbound calling
You can make outbound calls directly from the Besty dashboard:
From the inbox: Click the phone icon within a guest conversation to call them directly.
From the phone tab: Search guest or owner contacts, use the keypad, or view recent calls.
Voicemail
Unanswered calls go to voicemail with a custom greeting. Voicemails are automatically transcribed and summarized, and the transcript appears directly in the guest's inbox thread — no separate voicemail system needed.
Caller ID
When a guest calls in, Besty displays their name, which listing they're staying at, their stay dates, and a reservation summary in real time — so you have full context before you even answer.
Call management
Hold and resume calls
Incoming call banner and active call bar
"Answered by [name]" notifications so your team knows who picked up
Optional call recording with compliance notification to the caller
Mobile vs. desktop
Making and receiving calls currently works on both the desktop app and the mobile app (iOS and Android). On mobile, calls use your device's native phone UI. Check the App Store or Google Play for the latest version to ensure calling is enabled.