1. Devices Managed by Bettermile (Second Screen)
Manually deleting a device from the Backoffice is not possible.
If a registered device is no longer in the depot or cannot be found, it must be reported as stolen or missing.
Once this is done:
A new device will be sent to your depot
The old device will be removed automatically from the Backoffice
No further action is needed from your side after reporting it.
2. Scanner
If the missing device is a scanner, please reach out directly to GLS ITS.
They have full access to scanner devices and can support you better with tracking, blocking, or replacement.
Support
For any further support you can contact us via chat or:
Email: support@bettermile.com
Call Support:+06677 9399001