In order for a Depot Employee to log into Backoffice please ensure that a proper Backoffice account was created for you (here is how to do it). If that has been done, here is a brief guide on how to log into the Backoffice Platform:
Accessing the Login Page: Begin by navigating to the login page of the Backoffice.
Entering Credentials: Once on the login page, you will be prompted to enter your credentials; Your Email and Password.
Ensure that you input the correct information to gain access:
Are your login details correct? On some devices, the first letter is automatically capitalised so that the email address is no longer recognised.
The password has been entered correctly.
There are no spaces before or after the email address or password.
If you are logging in for the first time on a newly created account then you need to type in your initial password, that you should have received on your connected email address. Please also check your spam folder.
If you have followed these steps and are still unable to log in, please contact the person at the depot who can edit the accounts. Re-creating the account (deleting and re-creating) should solve the problem.
Support
For any further support you can contact us here:
Email: support@bettermile.com
Accessibility Mo-Fr 7-18 Hrs