Understanding refunds, cancellations, and disputes
Wholesale refunds, cancellations, replacements, and disputes will be managed by the seller in accordance with the seller's refund policy.
For bookstores
Message the seller from the order detail page. Be sure to include the following information for the seller:
Order number.
Item or variant name.
Quantity.
What happened.
The outcome you are requesting.
Photos or attachments if the issue is damage or fulfillment related.
If you cannot reach the seller or need platform-specific support, contact Beventi support with the order number.
For sellers
Review your refund policy and order details before responding. Keep the buyer updated through Wholesale messages.
If the issue involves platform behavior or account access, contact Beventi support with the order number and relevant screenshots.
Contacting support
Please include the following information for our support team:
Your Beventi account email.
The bookstore or seller name.
Listing title.
Order number or cart link.
Screenshots of the issue.
Shipping country and postcode if shipping-related.
Product or variant name if item-related.
FAQ
Does Beventi's team manage refund requests?
No, each seller manages any disputes or refund requests directly. Beventi support can help with platform issues or unresolved cases.
Should bookstores message sellers or support first?
Message the seller first for fulfillment, shipping, refund, replacement, or cancellation questions.