Refunds and cancellations
Each seller sets their own refund and cancellation policies for an order. Beventi does not automatically refund cancelled orders, this must be initiated by you (the seller).
Cancellation and refunds are separate actions:
canceling closes the order and returns its items to your inventory
refunding sends an eligible completed payment back through the payment provider
Payment plans and unpaid orders
For an order with a balance due, as the seller, you choose what happens after the payment deadline.
With Keep and remind, the order stays open and payment reminders continue.
With Cancel after a grace period, Beventi sends a final notice with a cancellation date. If the balance remains unpaid when the grace period ends, the order is canceled and its items return to stock.
Automatic cancellation does not automatically refund a deposit or installments already paid. The seller should review the order and apply your published policy.
Refunding a customer's payment
As a seller:
Open the customer's order in your Seller Dashboard.
Review the completed transactions and the amount requested.
Use the available refund action and follow the steps to complete the refund.
Confirm the updated transaction and order status.